Operations Leader
About Me
I am an operations leader with over 10 years of experience building and scaling technology-driven operations where the service itself is the product, specializing in cybersecurity, antifraud, and digital platforms. Throughout my career, I have transformed chaotic early-stage operations into structured, scalable systems by combining systems-engineering thinking with hands-on AI and machine learning integration. This approach has allowed me to significantly increase throughput without proportional growth in headcount.
I have a proven track record of leading cross-functional teams across multiple time zones, managing 24/7 operations, and implementing KPI-driven strategies that improve service success rates and reduce false positives. I prioritize automation and system design to build self-sustaining operations that can operate autonomously with minimal supervision. My experience includes designing custom ERP systems that eliminate dependencies on specialists and create competitive advantages.
My expertise extends to product management of internal tools, bridging domain knowledge with engineering teams to effectively adopt AI/ML technologies. I have contributed to SOC 2 compliance by documenting operational procedures and ensuring controls meet auditor requirements. Additionally, I have built financial models for acquisition and pricing decisions and successfully raised investor capital through structured reporting.
I have led marketing departments from inception to profitability, managing multi-channel campaigns and operational teams across warehouses and online sales. My leadership style emphasizes data-driven decision making, agile and lean methodologies, and continuous process improvement. I am adept at vendor management, stakeholder communication, and aligning product and engineering teams to deliver high-quality services.
Fluent in English, Ukrainian, and Russian, I have worked in remote and international environments, adapting to diverse cultures and business practices. I am passionate about leveraging technology and innovative processes to drive operational excellence and business growth.
Skills
Project ManagementSQLData AnalysisJiraReportingAutomationGitHubChange ManagementQuality AssuranceFigmaVendor ManagementGoogle AnalyticsProcess OptimizationOperations ManagementKnowledge Management
Education
Master's in Artificial Intelligence Systems
Experience
Led remote cybersecurity managed service protecting brands from phishing with 60+ employees. Scaled 24/7 operations across 4 timezones, improved service success rate from 60% to 95%, reduced antifraud false positive rate from 40% to 15% through KPI development, ML integration, and rule restructuring. Built marketing department to $100k/month profitable spend. Designed custom ERP systems and led end-to-end service delivery with autonomous teams. Integrated automation and LLM into workflows, contributed to SOC 2 compliance, managed financial models and investor relations, and handled multi-channel marketing and operational teams.
Managed full cycle of car parts business from US auctions including evaluation, purchase, shipping, dismantling, warehousing, sales, and delivery. Prioritized automation and scalable systems before headcount growth.
Led 20+ person antifraud department including managers, QA, engineers, data scientists, and moderators. Restructured department into independent business unit with defined KPIs and procedures. Built false positive tracking and reduced rate from 40% to 15%. Integrated ML into antifraud detection and owned product roadmap including build-vs-buy decisions and partnerships.
Led marketing and product management for Swiss social network company. Managed competitor analysis, A/B testing, feature decisions, partner integration, and Scrum adoption. Implemented tool stack and streamlined documentation and business processes.
Co-founded digital marketing agency; consulting and temporary management for SMBs moving online. Managed online retail (cosmetics, building materials) with 4 years profitable operation, reaching top 5 audience reach in Ukraine while spending significantly less on advertising.