Sales & Business Operations Coordinator (Manager)
About Me
I am a results-driven Operations and Sales professional with extensive experience in business operations, program coordination, and KPI-driven reporting within international environments. I have a proven ability to optimize processes, support revenue teams through insightful data analysis, and collaborate effectively with cross-functional stakeholders to achieve organizational goals. My background includes managing complex projects, developing product concepts, and enhancing operational workflows to improve efficiency and performance.
Currently, I am pursuing a Master’s degree in Social Economy at Universitat Internacional de Catalunya, complementing my Bachelor’s degree in International Business & Innovative Management from MGIMO University. My academic projects have allowed me to develop innovative solutions, such as a psychological support app for families with children with disabilities, where I conducted user research and designed core product features.
In my professional roles, I have coordinated programs involving multiple stakeholders across different time zones, implemented tracking systems to enhance milestone visibility, and supported large-scale workshops. I have also managed sales operations and finance coordination, optimizing invoicing workflows and financial reporting processes to ensure timely and accurate results.
My research experience includes contributing to financial innovation projects, analyzing emerging technologies like digital currencies, and synthesizing complex data into actionable insights. Additionally, I have supported administrative functions through electronic document management and improved document handling efficiency.
I am skilled in sales operations, revenue operations, KPI tracking, data analysis, process optimization, and stakeholder management. I am fluent in Russian and English, with intermediate proficiency in Spanish. I am passionate about leveraging my skills to drive business growth and operational excellence in dynamic environments.
Skills
Project ManagementData AnalysisCRMStakeholder ManagementSales ManagementUser ResearchProcess OptimizationEvent ManagementSales OperationsCRM Management
Education
Master’s in Social Economy
Bachelor’s in International Business & Innovative Management
Experience
Developed concept of a psychological support app for families with children with disabilities; Conducted target audience analysis and user research (surveys, needs assessment); Designed core product features, user journey, and app structure, contributing to the overall UX/UI concept and product vision.
Coordinated collaboration among 20+ stakeholders and organized 30+ cross-time-zone meetings; Implemented an Airtable-based tracking system to improve milestone visibility and accountability; Supported program operations, including onboarding materials and logistics for a 50-person workshop.
Owned and optimized end-to-end invoicing workflow, achieving 95% on-time processing and resolving financial discrepancies; Redesigned cross-departmental financial reporting, reducing monthly reporting time by 5+ hours; Built and maintained a centralized dashboard tracking 15+ sales KPIs for real-time performance visibility; Collaborated across sales, finance, and operations teams to improve alignment and reporting consistency.
Conducted research on financial innovation, including digital currencies such as the Digital Ruble; Authored analytical work on emerging financial technologies and their future implications; Analyzed financial and market trends and synthesized complex data into structured insights to support research initiatives.
Processed and managed official correspondence within the electronic document management system; Ensured accurate classification, routing, and archiving in compliance with internal standards; Supported administrative workflows while maintaining data accuracy, consistency, improving document handling efficiency.
Managed B2C sales, increasing customer engagement and conversion rates through personalized service; Maintained CRM and tracked customer interactions and purchasing behavior; Coordinated with suppliers and supported inventory management to ensure smooth retail operations.
Completed web development training (HTML), building foundational front-end skills and applying them in hands-on projects.
Organized a 120+ participant talent competition end-to-end, including business planning, marketing, vendor management, achieving ~100,000 RUB profit.
Delivered exam preparation (IELTS/EGE/OGE), improving performance (5.0 → 6.5 in 2.5 months) through strategies.