I am an empathetic and dependable Support Worker with several years of practical experience in residential care, supported living, and mental health hospital environments. I am skilled in delivering person-centred care, supporting individuals with complex needs including mental health conditions and dementia. I demonstrate strong communication skills, emotional resilience, and the ability to work effectively in high-pressure situations. I am fully trained in PMVA, safeguarding, and personal care, with a commitment to promoting dignity, independence, and quality of life for every individual I support.
In my current role at Pathfinders Youth Limited, I promote independence and life skills in supported living environments, assist with meal preparation, household chores, and community engagement, and collaborate with families and healthcare teams to deliver tailored care. I maintain clear documentation and uphold safeguarding protocols to ensure safety and dignity.
Previously, as a Therapeutic Care Worker at The Langford Centre, I supported adults with complex mental health conditions in an acute hospital environment, delivering trauma-informed care focused on safety, dignity, and recovery. I utilized PMVA and therapeutic communication techniques to de-escalate incidents and facilitated daily routines adhering to individualised care plans and risk management protocols.
I have also worked as a Healthcare Assistant, supporting patients with mobility, hygiene, and daily routines while maintaining patient privacy and promoting well-being. My experience extends to roles in business performance data analysis and guest relations, where I developed strong analytical and customer service skills.
I am committed to continuous professional development, having completed certifications in PMVA, behaviour understanding, safeguarding, and awareness of alcohol, drugs, and female genital mutilation. I am passionate about providing compassionate care and supporting individuals to live fulfilling lives.
Promote independence and life skills in supported living environments. Support service users with meal prep, household chores, and community engagement. Build positive relationships while ensuring safety, dignity, and emotional support. Collaborate with families and healthcare teams to deliver tailored care. Maintain clear documentation and uphold safeguarding protocols.
Supported adults with complex mental health conditions including schizophrenia, personality disorders, and dual diagnoses in an acute hospital environment. Delivered high-quality, trauma-informed care with a focus on safety, dignity, and recovery. De-escalated incidents of aggression or emotional distress using PMVA and therapeutic communication techniques. Facilitated daily routines, ensuring adherence to individualised care plans, Section 17 leave protocols, and risk management plans. Encouraged patient participation in therapeutic and structured activities. Accurately documented observations, incidents, and progress. Collaborated with RMNs, psychiatrists, psychologists, and OT teams in care planning and crisis intervention. Provided 1:1 and enhanced observations for high-risk patients. Upheld professional boundaries while showing empathy, consistency, and patience.
Supported patients with mobility, hygiene, and daily routines. Ensured accurate documentation and vital sign monitoring. Maintained a hygienic environment and supported independence where possible. Maintained patient privacy and confidentiality. Established friendly rapport with patients to promote positive health and well-being. Assisted with mobility and encouraged gentle physical activities. Promoted engagement in activities to support well-being and reduce isolation.
Conducted commercial performance analysis and project tracking. Reported on billing, collection, and efficiency metrics. Supported planning units with client data insights. Monthly commercial performance analysis and reporting.
Managed appointments, responded to client queries, and supported service coordination. Ensured high-quality customer service and communication.
Promoted products and maintained customer relationships. Developed sales strategies and generated reports.
Bachelor of Science in Statistics
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