Customer Support and Customer Experience Specialist

Provided multichannel customer support through phone, live chat, and email for a high-volume digital platform. Resolved customer issues involving accounts, payments, validations, digital products, and general service requests.

Managed 70 to 130 daily interactions across calls, chats, and tickets while maintaining quality standards, customer satisfaction, response times, and service levels. Followed cases through resolution and coordinated complex escalations with Back Office, KYC, Technical Support, external providers, and internal operational teams using Zendesk, Slack, Confluence, Jira, PaymentIQ, Kambi, EveryMatrix, Omega, and TotalCoin.

Provided remote and on-site IT support for residential customers and small businesses, managing monthly support services for approximately 40 to 50 customers. Coordinated remote assistance, site visits, incident resolution, and post-service follow-up.

Diagnosed and resolved Windows, software, hardware, and connectivity issues. Installed and configured operating systems, applications, antivirus software, printers, LAN and Wi-Fi networks, routers, cameras, and peripheral devices. Delivered remote support with PC Anywhere and VNC, performed malware removal and preventive maintenance, and advised customers on hardware, components, invoicing systems, and administrative software.

Edited and optimized digital images and web content for online publishing. Specialized in professional photo retouching, image enhancement, color correction, lighting adjustments, composition, and preparation of digital assets.

Used Adobe Photoshop for advanced retouching, layers, masks, banners, and graphic materials. Managed files and transfers through FTP, updated website content and images, and performed basic web page editing using visual tools and HTML. Worked remotely from 2005, independently managing schedules, priorities, and deliveries.

Provided customer service, consultative sales, and technical support in a computer retail environment. Assisted customers with selecting computers, hardware components, and IT solutions, and prepared customized quotations.

Installed and configured hardware, software, operating systems, and peripherals. Diagnosed and repaired computer equipment, configured small-business networks and local connections, and conducted post-sale follow-up to ensure proper equipment operation and customer satisfaction.

Completed a high school diploma in Social Sciences with a focus on Public Policy Management in Campana, Buenos Aires.