I am a customer service professional with extensive experience working in dynamic, high-demand environments. I specialize in handling customer inquiries and incident management, focusing on delivering fast, effective, and user-centered solutions. Throughout my career, I have demonstrated the ability to manage large volumes of cases efficiently while maintaining high service quality.
In my most recent role as a Customer Care Executive at BetWarrior, I consistently maintained above-average productivity, managing more than 80 cases per hour. I pride myself on providing personalized support, especially for complex cases, and I am skilled at multitasking and prioritizing tasks under pressure. I believe that human interaction is a key differentiator in customer service, and I strive to listen carefully, understand each customer's context, and solve issues with sound judgment.
I am proficient in various support and digital tools, including Zendesk, Omega, Kambi, EveryMatrix, Ondiss, TotalCoin, Adobe Photoshop, and Microsoft Office. My language skills include native Spanish and intermediate English, which enable me to communicate effectively with a diverse customer base.
Over the years, I have also worked as a freelance technical support and customer service provider, offering technical troubleshooting, customer advisory, digital image editing, and PC repair and assembly. Earlier in my career, I gained experience in graphic design, data entry, and sales, which have contributed to my well-rounded skill set.
I am eager to join a team where I can contribute value from day one, adapt quickly to new challenges, and help improve the overall customer experience. I am committed to maintaining high standards of service quality and operational excellence in every role I undertake.
