I am a detail-oriented back-office operations professional with extensive experience in order verification, issue resolution, and managing high-volume workflows. My expertise lies in reviewing and processing customer orders, resolving discrepancies, handling refunds, and ensuring accuracy and efficiency in fast-paced operational environments.
Over the years, I have developed strong skills in maintaining accurate records and updates within internal order management systems, assisting customers with product inquiries and account-related requests, and processing manual payments for subscriptions and auto-fill customer accounts. I am adept at identifying duplicates, incomplete shipping details, and potential processing issues to ensure smooth order fulfillment.
My background includes a long tenure as an E-commerce Operations Specialist at Holistic Health Labs, where I held multiple roles including Content Analyst, Quality Assurance Specialist, and Journal Account Officer. These roles helped me hone my skills in content formatting, quality monitoring, production scheduling, and team coordination.
I am committed to maintaining high standards of quality control and operational efficiency. I have experience collaborating with training teams, reporting quality performance trends, and providing guidance to team members to meet deadlines and workflow requirements.
With a Bachelor of Business Administration majoring in Management from Silliman University, I bring both academic knowledge and practical experience to my work. I am passionate about contributing to organizational success through meticulous order processing and operational support.
