Technical Support Specialist | Bilingual Customer Care | Live Studio Presenter

I am a high-performing bilingual professional fluent in Spanish and English (C1) with extensive experience in top-tier customer support, real-time technical assistance, and interactive broadcasting. With a Bachelor's degree in Systems Engineering, I combine structured technical problem-solving skills with outstanding interpersonal abilities, empathy, and active listening. I excel in managing high-pressure situations, de-escalating customer frustration constructively, and adapting seamlessly to demanding 24/7 rotating shift schedules. I am dedicated to maintaining strict operational compliance and maximizing user retention through communication excellence.

Throughout my career, I have demonstrated resilience and professionalism in various roles, including live casino game presenting and technical support across tech, retail, and hospitality sectors. I have hosted live-broadcast sessions for international audiences, managing player engagement and real-time interaction while ensuring compliance with international gaming regulations and studio protocols. My ability to collaborate dynamically with team members and resolve technical or procedural issues immediately has guaranteed flawless interactive user experiences.

In technical support and customer service roles, I have delivered front-line assistance in bilingual settings, efficiently managing ticketing queues and adhering to service level standards. I have also handled high-volume customer inquiries related to logistics, orders, and invoicing, turning challenging situations into positive client touchpoints through resolution-oriented communication.

I am highly skilled in assertive communication, conflict resolution, and frustration management, with a strong on-camera presence and teamwork capabilities. My technical proficiency includes CRM and ticketing systems, live studio and broadcast software, Microsoft Office, Google Workspace, and collaborative digital dashboards.

I am available for 24/7 rotating shifts and open to international relocation, eager to bring my expertise and dedication to a dynamic team where I can contribute to operational excellence and customer satisfaction.