I am Nathan Obermite, a dedicated Sales and Service Representative with extensive experience in customer service and client engagement. Over the years, I have developed a strong ability to maintain high conversion rates and create memorable interactions with customers, ensuring their needs are met with professionalism and care. I have worked in diverse roles ranging from payroll processing to member engagement coordination, which has broadened my skill set and enhanced my communication abilities.
My experience at Marriott International allowed me to excel in booking and maintaining accurate reservations while focusing on customer satisfaction and loyalty. I trained numerous associates, helping them advance in their careers, which reflects my commitment to teamwork and leadership. At Signify Health, I coordinated member engagements and managed appointments, demonstrating my organizational skills and attention to detail.
In my role as a Payroll Processor at InfoSync, LLC, I handled payrolls for multiple clients, ensuring accuracy and efficiency in all processes. I also trained new employees, showcasing my ability to transfer knowledge and improve operational workflows. I am proficient in using Excel and other tools to manage data effectively.
I am fluent in English and have basic proficiency in German, which helps me communicate with a broader range of clients. I am eager to continue growing in roles that challenge my customer service expertise and allow me to contribute positively to company goals.
I am a motivated professional who values accuracy, efficiency, and excellent communication. I am confident that my background and skills make me a strong candidate for positions in sales, customer service, and client relations.
Consistently maintained a conversion rate of at least 35%.
Booked and maintained accurate hotel room reservations.
Created memorable interactions with guests, focusing on excellent customer service.
Maintained customer interactions by aligning customer preferences with company needs.
Answered all questions and concerns guests asked regarding their reservations.
Consistently maintained a conversion rate of at least 32%.
Accurately scheduled and maintained appointments for in-home and virtual health assessments provided by health insurance companies.
Updated members profiles after verifying their account.
Described the details of an evaluation to customers and answered their questions.
Started the role with one large client with 2 million USD per pay period; finished with three clients total.
Accurately processed regular payrolls and off-cycle payments.
Communicated efficiently with clients via email and phone.
Updated processes for efficiency.
Utilized Excel and PDF documents to ensure payroll accuracy.
Trained new processors.
Ensured minimum wages were accurate and up-to-date.
Answered incoming calls from clients’ employees.
Trained over 30 Customer Care Associates, many became Case Resolution Specialists.
Maintained a conversion rate of at least 35%.
Booked and updated reservations as a top converter.
Maintained member accounts and strengthened customer loyalty.
Created memorable guest interactions focusing on excellent service.
Answered all guest questions or concerns.
Bachelor of General Studies - Anthropology
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