Christian Olaya Ochoa

Customer Service

Location
Colombia
Desired Salary
12 - USD/hourly
Work preference
Full Time
Status
Actively looking
Field / Industry
Customer Success
Relocation: No
Notice Period: Immediate

This user has not passed any tests yet

English - Spanish -

About Me

I am a dedicated customer service professional with experience handling customer interactions, addressing complaints, managing payments, and completing required documentation. I pride myself on showcasing solid product knowledge and effective problem-solving abilities. I work well under pressure and quickly adjust to changing situations, ensuring customer satisfaction at all times. I am customer-oriented with a strong sense of empathy, which helps me connect with clients and understand their needs thoroughly. I maintain professionalism and respect in all communications, fostering positive relationships with customers and colleagues alike. I possess strong active listening skills and am receptive to feedback, committed to ongoing personal and professional improvement.

Skills

Problem SolvingCustomer ServiceEmpathyActive Listening

Education

Colegio Comercial de Palmira OETH, Palmira
June 2015 - June 2023

Commerce Technician

The English Academy, Palmira
May 2024 - January 2025

Bilingual Translator Certificate

Experience

Customer Service @ Progressive Leasing, Vive Financial Alorica Cali
April 2025 - January 2026

Handled customer interactions by addressing complaints, managing payments, completing required documentation, and clearly communicating contract details. Showcased solid product knowledge and effective problem-solving abilities.

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