I am a versatile professional with over a decade of experience in high-level project coordination, stakeholder relations, and community operations. Throughout my career, I have developed expertise in managing key accounts and partnerships by identifying client needs and resolving complex challenges. I have a proven track record in fast-paced startup environments, where I utilize my background in Psychology to build trust and drive long-term engagement.
My experience spans various roles including executive virtual assistance, travel services, community management, and event/project management. I excel at building trust-based partnerships with corporate leaders, talent, and diverse stakeholders, which has been instrumental in my success managing multi-million peso budgets and high-profile events.
I am skilled in strategic growth, identifying opportunities to expand project scope and maximize engagement. I am adept at conflict and escalation resolution, handling high-pressure issues independently and professionally. My operations and logistics capabilities include managing complex schedules, budgets, and multi-channel communications.
In addition to my professional skills, I am proficient in a wide range of tools such as Google Workspace, Slack, Zoom, ChatGPT, and various project management and communication platforms. I am committed to continuous learning and mentoring others, having served as an operations training manager and mentor for shift supervisors and moderators.
I am fluent in English and Filipino, which allows me to communicate effectively in diverse environments. I am passionate about leveraging my skills to contribute to organizational success and foster strong community and client relationships.
Acted as a primary point of contact for executive operations, ensuring smooth communication and efficient schedule management. Identified operational bottlenecks and implemented solutions to streamline administrative workflows.
Managed diverse client accounts, providing personalized travel solutions and resolving complex rebooking or cancellation escalations. Built long-term client loyalty through proactive itinerary planning and high-touch customer service.
Led outreach and onboarding for high-value talent, acting as their dedicated partner for growth and coaching.
Primary lead for the Diamond Gala After-Party and Kumuverse Concert, managing high-level stakeholders and million-peso budgets. Managed VIP Partnerships and community campaigns, tracking usage trends to identify growth opportunities. Mentored shift supervisors and moderators on best practices for issue resolution and user engagement. Resolved real-time technical and talent escalations during global live broadcasts.
Managed diverse classrooms and adapted communication styles to meet the needs of different student and parent "accounts."
Managed client insurance portfolios, resolving claims and providing advisory services for policy renewals.
Developed long-term partnerships with community leaders and vendors for large-scale outreach and production projects.
Bachelor of Science in Psychology
Associate Degree
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