I am a dedicated and detail-oriented customer service specialist with extensive experience in technical support, content moderation, and client relations. I excel at troubleshooting, communication, and delivering empathetic, efficient solutions to customers. I am committed to maintaining high service standards and fostering positive customer experiences in fast-paced environments.
Throughout my career, I have worked in various roles including front office agent, service desk agent, content moderator, fraud detection specialist, and business owner. These experiences have equipped me with strong interpersonal skills, adaptability, and a deep understanding of customer needs across different industries.
I am proficient in remote troubleshooting using VPNs and various ticketing systems, and I am skilled in managing service tickets to ensure SLA compliance. I have a proven track record of effectively handling hardware and software issues, as well as reviewing and analyzing social platform content to ensure policy compliance.
As a bilingual professional fluent in Portuguese, French, English, Spanish, and Italian, I adapt my communication style to diverse client markets and cultural contexts. I am passionate about continuous learning and actively participate in training sessions to stay updated with evolving policies and industry standards.
In addition to my technical and communication skills, I am also an entrepreneur, running my own translation business where I provide writing and translation services to various clients. This role has enhanced my organizational and client management abilities.
I am eager to contribute my skills and experience to a dynamic team where I can continue to grow professionally while delivering exceptional service and support to customers.
Monitored, updated and managed customers listing for client company; Contacted listing customers to maintain, renew or void data on database considering their wish for connected vehicles; Communicative and linguistics competences and skills adapted to client’s market.
Monitored and managed service tickets to ensure SLA compliance; Provided direct troubleshooting support for hardware/software issues via phone and email; Utilized VPNs and remote access tools to resolve client issues efficiently.
Reviewed and analyzed social platform content for policy compliance; Participated in training sessions to remain up-to-date with evolving policies; Engaged in wellness activities to foster team motivation and well-being.
Reviewed and analyzed social platform content to ensure compliance with client policies; Stayed updated on evolving policies by actively participating in training sessions and refresher meetings; Contributed to team wellness initiatives, fostering motivation and collaboration.
Conducted inbound/outbound calls for customer data confirmation and fraud detection; Collaborated with clients to safeguard product integrity and prevent fraudulent activities.
Provided translation and writing services for various clients across industries.
Maintained cleanliness and organization of restaurant/bar areas; Delivered exceptional service to ensure customer satisfaction; Managed stock and replenished supplies to maintain efficient operations.
Bachelor's Equivalent Degree in Translation & Creative Writing
Tourist Information & Entertainment
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