Director, Shopper Marketing (Lifecycle & Marketing Operations) Sunbit
Led lifecycle marketing and associate engagement initiatives supporting onboarding, adoption, and ongoing engagement across a rapidly scaling associate network supporting 200K+ users. Built and optimized scalable lifecycle programs in Iterable, including onboarding, behavioral segmentation, certification, engagement, rewards, and retention initiatives designed to improve adoption, engagement, and long-term value. Partnered across marketing, operations, and strategy teams to align lifecycle initiatives with business goals, helping improve associate enablement, engagement, and program adoption. Helped drive adoption and engagement of associate rewards and enablement programs through lifecycle marketing, onboarding experiences, incentives, communications, and performance-focused campaigns. Developed scalable marketing systems, operational workflows, and repeatable campaign frameworks, partnering cross-functionally with creative, legal, merchant marketing, lifecycle, and strategy teams to improve execution, efficiency, and organizational alignment. Built and managed associate and merchant-facing marketing programs across multiple verticals including onboarding communications, enablement campaigns, landing pages, email journeys, POS programs, newsletters, and engagement initiatives. Created scalable project management processes, prioritization frameworks, and intake systems supporting cross-functional execution across multiple stakeholders and competing business priorities. Helped scale lifecycle marketing systems and associate engagement programs during a period of rapid company growth and organizational expansion.