Virtual Assistant | HR/Admin | Customer Service
- Location
- Philippines
- Desired Salary
- Unspecified
- Work preference
- Full Time
- Links
- Not set
- Joined
- 27 May 2026
- Field / Industry
- Admin & Virtual Assistant
About Me
I am a highly motivated and detail-oriented professional with extensive experience in content moderation, customer service, verification, and HR administration. Throughout my career, I have developed strong skills in handling confidential information, maintaining accurate records, and providing high-level customer and operational support. I am proficient in Microsoft Office, Google Workspace, and various project management tools, which enable me to work efficiently and effectively.
In my current role as a Content Moderator at TaskUs, I moderate and evaluate videos, images, and text content to ensure compliance with community guidelines, terms of service, and legal regulations. I handle sensitive information with care and maintain proper organization of confidential documents. I am committed to enforcing policies accurately while maintaining quality and efficiency standards.
Previously, I worked as a Customer Service Representative at TTEC Philippines, where I responded to customer inquiries, resolved complaints, and processed payments professionally. I take pride in educating customers about company services and maintaining high customer satisfaction through clear communication and thorough documentation.
As a Verification Specialist at Sterling Backcheck, I reviewed and validated submitted documents and background verification data, liaising with employers, educational institutions, and individuals to confirm information. I maintained accurate logs and updated internal databases to ensure data integrity.
My experience also includes HR and administrative roles where I supported recruitment, managed employee records, coordinated payroll, and handled purchasing functions. I am skilled in multitasking and prioritizing tasks while maintaining confidentiality and professionalism. I am eager to leverage my diverse skill set to contribute positively to any organization.
Skills
Communication SkillsProject ManagementProblem SolvingCustomer ServiceTime ManagementOrganizational SkillsMicrosoft OfficeQuality AssuranceFlexibilityOnboardingGoogle WorkspaceCanvaZoomAsanaTrelloContent Moderation
Education
Bachelor of Science in Business Administration major in Human Resource Development Management
Experience
• Review and action 400+ pieces of user-generated content (videos, images, and text) daily against platform
community guidelines, terms of service, and legal regulations.
• Achieve 98% accuracy in policy enforcement, consistently meeting team quality targets in a fast-paced, high throughput moderation environment.
• Identify and escalate sensitive, graphic, or legally complex content in line with established escalation
protocols, minimizing risk exposure for the client platform.
• Handled high volumes of inbound customer inquiries, complaints, and payment transactions, consistently
delivering timely and accurate resolutions.
• Achieved and maintained a 95% CSAT score by proactively educating customers on services, features, and
available payment arrangements.
• Ensured full compliance with quality assurance standards by accurately logging all customer interactions and
maintaining complete, audit-ready records.
• Conducted 100+ thorough background verification checks on employment history, educational credentials,
and personal records, ensuring high accuracy across all cases.
• Coordinated directly with employers, academic institutions, and individuals to authenticate submitted
information and resolve discrepancies within a 1-2 day turnaround time.
• Maintained detailed, audit-ready verification logs with 98% accuracy, updating internal databases to ensure
data integrity and full compliance with client reporting standards.
• Supported end-to-end recruitment processes including job posting, resume screening, interview scheduling,
and candidate coordination, contributing to timely hiring across departments.
• Managed and maintained confidential employee records, attendance logs, timesheets, and payroll
documentation, ensuring high accuracy and compliance with company policies.
• Oversaw purchasing operations including supplier coordination, quotation comparison, purchase order
processing, and delivery tracking, supporting uninterrupted office and project supply chains.
• Managed full-cycle recruitment and onboarding for new hires, including background screening, orientation
sessions, employee record setup, and exit interview administration.
• Coordinated HR and administrative operations including travel arrangements, company events, training
schedules, and payroll support, ensuring smooth day-to-day business functions.
• Prepared and maintained operational reports, organizational documents, and purchase orders, while tracking
deliveries to support multi-site store operations.