I am a highly motivated and detail-oriented professional with extensive experience in content moderation, customer service, verification, and HR administration. Throughout my career, I have developed strong skills in handling confidential information, maintaining accurate records, and providing high-level customer and operational support. I am proficient in Microsoft Office, Google Workspace, and various project management tools, which enable me to work efficiently and effectively.
In my current role as a Content Moderator at TaskUs, I moderate and evaluate videos, images, and text content to ensure compliance with community guidelines, terms of service, and legal regulations. I handle sensitive information with care and maintain proper organization of confidential documents. I am committed to enforcing policies accurately while maintaining quality and efficiency standards.
Previously, I worked as a Customer Service Representative at TTEC Philippines, where I responded to customer inquiries, resolved complaints, and processed payments professionally. I take pride in educating customers about company services and maintaining high customer satisfaction through clear communication and thorough documentation.
As a Verification Specialist at Sterling Backcheck, I reviewed and validated submitted documents and background verification data, liaising with employers, educational institutions, and individuals to confirm information. I maintained accurate logs and updated internal databases to ensure data integrity.
My experience also includes HR and administrative roles where I supported recruitment, managed employee records, coordinated payroll, and handled purchasing functions. I am skilled in multitasking and prioritizing tasks while maintaining confidentiality and professionalism. I am eager to leverage my diverse skill set to contribute positively to any organization.
