I am an experienced Claims and Administrative Professional with over 10 years of expertise in insurance, customer service, and accounts administration. Throughout my career, I have developed strong skills in remote communication, claims processing, email management, data capturing, and customer support. I am adept at managing high volumes of calls and correspondence while maintaining accuracy and service excellence. I am comfortable working with multiple digital systems and thrive in fast-paced environments.
I have a proven track record of efficiently registering and processing claims, managing client correspondence, and liaising with clients, service providers, and assessors to ensure timely and accurate claims handling. I am skilled at escalating urgent issues appropriately and maintaining accurate records to support efficient claims processing.
My experience spans various roles including Claims Administrator positions at Bidvest Insurance and IUA Business Solutions, as well as Accounts & Claims Administrator at Algee Auto Assessing. In these roles, I have handled inbound customer calls, processed insurance claims using multiple systems, managed email and fax correspondence, and performed account reconciliation and payment follow-ups.
I am seeking remote or hybrid roles in administrative, data processing, customer support, or claims fields where I can leverage my skills and experience to contribute effectively. I am committed to delivering excellent customer service and maintaining high standards of accuracy and efficiency.
I hold a Senior Certificate (Matric) and have completed several customer service-related certificates including Customer Service Excellence and Customer Experience Management. I am proficient in Microsoft Office applications and various insurance claims systems such as CADi, Audatex, and DR Smash. I am eager to continue growing professionally and contributing to organizations that value dedication and expertise in claims and administrative functions.
