I am an IT Technician focused on Tier 1 technical support, end-user troubleshooting, and networking fundamentals. I work across Windows and Linux environments and enjoy resolving hardware, software, connectivity, and operating system issues.
I have hands-on experience managing incidents from intake to closure, including triage, documentation, escalation, and user follow-up. I communicate technical solutions clearly and adapt my guidance to users with different levels of technical knowledge.
My networking knowledge includes DNS, IPv4 and IPv6 addressing, DHCP, routing, switching, VPN connectivity, Wi-Fi troubleshooting, TCP/IP, subnetting, and LAN configuration with physical Cisco equipment. I am comfortable investigating connectivity problems and documenting root causes and preventive recommendations.
I use remote support and diagnostic tools such as AnyDesk, TeamViewer, RDP, SSH, PowerShell, Bash, and ticketing platforms including Jira, Freshdesk, and Zendesk. I also use Python and batch scripting to support automation and technical workflows.
I enjoy building and maintaining practical technical projects, including Ubuntu server deployments, physical LAN networks, Raspberry Pi integrations, web systems, and game development projects. I am actively expanding my knowledge in cybersecurity, network security, and IT automation.
I am seeking remote technical support opportunities where I can contribute strong troubleshooting skills, customer-focused communication, and a proactive approach to learning and problem solving.
