I am an IT Technician with hands-on experience in desktop support, remote troubleshooting, endpoint maintenance, and LAN networking. I am based in Santa Fe, Argentina, and I am seeking an opportunity within an IT operations or technical support team.
I diagnose and resolve hardware and software issues on desktop PCs and notebooks. My support work includes operating system reinstallation, virus removal, driver troubleshooting, boot repair, BIOS configuration, system optimization, and peripheral support.
I work across Windows and Linux environments and use remote support tools such as AnyDesk, TeamViewer, RDP, and SSH. I communicate technical solutions clearly to non-technical users and document incidents, root causes, and resolutions for effective follow-up.
I have practical networking experience with physical Cisco routers and switches, VLSM subnetting, IPv4/IPv6, UTP cabling, Wi-Fi troubleshooting, VPN connectivity, and Cisco Packet Tracer. I have also supported multi-system environments involving Windows Server, Linux, Raspberry Pi devices, SSH tunneling, and HTTP-based device management.
I am actively developing my cybersecurity, Python automation, cloud, and scripting skills. I am familiar with ticketing workflows, escalation procedures, SLA-oriented support, and tools including Zendesk, Jira, and Freshdesk.
I am open to remote roles and relocation opportunities. I am motivated to contribute reliable technical support, structured troubleshooting, and continuous learning to a dynamic support or IT operations environment.
