Third Party Risk Management | Procurement Transformation | Consulting

Leading customer success strategy for an insurtech platform, overseeing client onboarding, engagement, and retention across a portfolio of insurance sector clients. Led the certification of ISO 42001: AI Artificial Intelligence Management System (AIMS), establishing the organisation's governance framework for responsible AI deployment. Partnering with product and engineering teams to translate customer feedback into platform enhancements, driving structured data collection improvements at the claims stage.

Drove Group-wide transformational change initiatives within the Chief Transformation Office, coordinating cross-functional delivery across risk, procurement, and technology functions. Provided executive oversight for supplier risk governance as part of Westpac's CPS 230 agenda. Drove a Group-wide operating model transformation to centralise data management activities, delivering measurable savings, headcount reduction, and significant process simplification across business units.

Authored and owned the Group-wide Procurement Policy and Supplier Risk Management Standard, governing the risk of suppliers delivering business-critical services across Westpac's global operations. Designed, digitised and implemented COUPA platform for supplier assurance framework to assess supplier failure impact, ensuring business continuity and regulatory alignment. Maintained compliance with APRA CPS 231 (Outsourcing), CPS 234 (Information Security), and the Security of Critical Infrastructure (SOCI) Act as they relate to third parties. Led policy reviews in response to regulatory change, embedding controls across first and second lines of defence.

Developed and embedded a new Supplier Policy and Governance Framework as part of a major transformation program, aligning supplier risk controls to CBA's organisational objectives and risk appetite. Authored APRA CPS 231 and CPS 234 policy positions and associated supplier risk standards, ensuring regulatory compliance across a complex, multi-tiered supplier base. Partnered with legal, compliance, and procurement functions to embed governance controls and operationalise policy requirements at scale by implementing the COUPA platform.

Delivered a targeted global program to mitigate business risk across the end-to-end contractor lifecycle, covering sourcing risk, background screening, modern slavery, and GDPR compliance. Applied Design Thinking methodologies to evaluate and recommend solutions balancing risk mitigation with operational needs across multiple geographies.

Managed Accenture's Procure-to-Pay process for contingent labour across APAC, spanning workforce strategy, cost and risk mitigation, and process reengineering with offshore integration. Led the HR Category for Procurement across Asia Pacific, covering Recruitment, Training, and Core HR Goods and Services. Championed supplier diversity initiatives, increasing the utilisation of minority-owned suppliers across corporate supply chains. Established and integrated an offshore service desk into onshore facilities and services operations, improving efficiency and scalability. Implemented Ariba Procure to Pay across Asia Pacific.

Operated as an independent consulting director, advising clients on procurement strategy, supplier risk management, and operating model design.

Streamlined direct and indirect procurement processes across PwC's UK operations, reducing operating costs through supplier consolidation and competitive bidding strategies. Coordinated multi-supplier bidding processes, driving efficiencies across a range of procurement categories.