I am a U.S. Army veteran and client operations leader with over 12 years of experience managing large teams and complex client portfolios. Throughout my career, I have led teams of up to 125 personnel and managed more than 1,200 client accounts, resolving thousands of cases while maintaining zero losses across assets valued over $50 million. My approach is grounded in building trust through consistent, reliable action over time.
I have a proven track record in client success, operations leadership, and team development, with a strong focus on delivering measurable results at every scale. I excel in optimizing workflows, improving processes, and ensuring compliance and documentation integrity. My experience spans high-volume, fast-paced environments where I have successfully driven resolution outcomes and maintained high customer satisfaction.
In my current role as a Customer Care Coordinator, I manage end-to-end warranty operations, process thousands of claims, and coach team members to improve efficiency and service quality. Previously, I supported construction projects as an Assistant Superintendent, ensuring quality control and regulatory compliance across numerous residential homes.
My military background as an Operations & Administrative Specialist has equipped me with leadership skills, logistical coordination expertise, and the ability to design and implement digital documentation systems. I am adept at training and mentoring personnel, fostering professional growth, and maintaining operational readiness under high-pressure conditions.
I am committed to continuous improvement and delivering exceptional client experiences through effective communication, stakeholder engagement, and team collaboration. I bring a disciplined, results-oriented mindset and a passion for operational excellence to every role I undertake.
