Customer Service Representative

I am a results-driven and adaptable professional with over 4 years of diverse call center experience and 6 years of successful self-employment in sales and client relations. Throughout my career, I have gained proven expertise spanning Telecommunications, E-commerce, Car Rental, and Automotive Sales across voice and chat channels. I am adept at leveraging modern AI tools, productivity suites, and CRM platforms to streamline workflows, resolve complex customer issues, and deliver exceptional service as a Customer Service Representative.

My professional journey includes managing reservations, rental agreements, and billing inquiries for international clients, ensuring seamless customer experiences. I have acted as a Customer Relations Officer handling escalated complaints, negotiating goodwill gestures, and successfully recovering disgruntled accounts. Additionally, I have handled high-volume inbound technical and billing inquiries for major telecommunications accounts, diagnosing network issues and explaining complex billing statements.

In the e-commerce sector, I provided real-time text support to online shoppers, managing concurrent chat sessions efficiently. I assisted with product recommendations, order tracking, returns, and refunds, utilizing internal CRM tools to maintain high satisfaction scores. I have also delivered frontline service during peak holiday shopping seasons, helping customers with order tracking, cart troubleshooting, payment failures, and seasonal promotional inquiries.

As a freelance secondhand car agent, I successfully guided clients through the end-to-end process of buying and selling secondhand vehicles, matching vehicle specifications to individual budgets and needs. I managed price negotiations and closed deals effectively, ensuring mutually beneficial outcomes for both buyers and sellers. I built and maintained a strong network of repeat clients and referrals through transparent communication and reliable service.

I am proficient in using AI and productivity tools like Gemini and ChatGPT, Google Workspace, Microsoft Office Suite, as well as CRM and helpdesk platforms such as Salesforce and Zendesk. My creative skills include Canva and CapCut for video editing. I am committed to continuous learning and recently completed trainings in Tree Planting and Computer Hardware Servicing through TESDA.

I am passionate about delivering excellent customer service and building lasting client relationships. I thrive in dynamic environments where I can apply my skills in customer support, sales, and operations to contribute to organizational success. I am eager to bring my expertise and dedication to a full-time role where I can continue to grow and make a positive impact.