I am a Technical Support professional with over 8 years of experience supporting international customers in SaaS and enterprise IT environments. My expertise lies in incident management, troubleshooting, QA auditing, API diagnostics, SQL analysis, escalation handling, and customer support operations. I have worked extensively with North American clients in fast-paced environments, consistently maintaining high customer satisfaction and SLA compliance.
Currently, I am expanding my capabilities in AI-assisted development, automation, data analysis, and SaaS product development. I have developed AI-assisted applications using modern LLM workflows such as Cursor, Claude, and ChatGPT. I also designed and developed GeoFinance Monitor, a platform focused on geopolitical and financial intelligence visualization.
My work involves researching and applying AI-driven automation for data collection, classification, analysis, and reporting. I have experience evaluating both local and cloud-based AI models, prompt engineering, and AI-assisted software development. Additionally, I develop dashboards, analytics, and data visualization solutions to support decision-making.
I investigate geopolitical risk, market narratives, and macroeconomic trends to inform product development. I am passionate about leveraging AI and automation to improve operational efficiency and customer experience. My professional experience includes senior IT support roles where I conduct QA audits, troubleshoot complex Microsoft 365 and Windows environments, and manage escalations.
I am committed to continuous learning and applying innovative technologies to solve complex technical challenges. I thrive in collaborative environments and enjoy contributing to knowledge bases and process improvements. My goal is to deliver exceptional technical support while driving automation and AI integration in SaaS products.
