I am Ashley Schwartz, a dedicated professional with a strong academic background in business administration and management. Currently, I am pursuing a Master's degree in Clinical Mental Health Counseling while bringing extensive experience in customer service, management, and technical support. I am authorized to work in the United States for any employer and have a proven track record of delivering exceptional service and support in various roles.
Throughout my career, I have held positions such as Service Desk Analyst, Customer Service/Billing Specialist, Assistant General Manager, and Store Manager. These roles have equipped me with skills in customer relations, billing, order processing, scheduling, payroll, and team leadership. I am adept at collaborating with cross-functional teams to resolve complex issues and ensure customer satisfaction.
My experience spans multiple industries including retail, hospitality, and technical support. I have a strong foundation in administrative tasks, technical troubleshooting, and customer communication. I am proficient in Microsoft Office applications, HTML, and have experience with marketing automation and AI technologies.
I am highly organized, detail-oriented, and possess excellent time management skills developed over more than a decade. I am passionate about continuous learning and currently enhancing my counseling skills to better support individuals in need.
I am seeking opportunities where I can leverage my diverse skill set in service desk analysis, customer support, and management to contribute effectively to organizational goals. I am committed to providing high-quality service and fostering positive relationships with clients and colleagues alike.
Documented all support activities, including issue resolution steps and knowledge base articles for future reference. Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction. Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers.
Billing, invoicing, processing back orders, order processing, responding to customer inquiries for stock checks and pricing quotes, tracking orders.
Scheduling, invoices, payroll, fill in server, bartending, cleaning.
Scheduling, merchandising, stocking, training new hires, hiring, daily office paperwork, designating daily tasks, store recovery, resets.
General housekeeping duties, attending to guest services, check-ins, check-outs.
Assist with daily living activities, including preparing meals and assisting with personal hygiene. Update client progress notes daily. Provide supervision and guidance for residents. Implement individual treatment plans.
Bachelor of Science in Business Administration
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