I am an IT and Cloud Support professional with hands-on experience resolving complex technical issues in Windows and Linux environments. I have developed strong skills in network troubleshooting, including TCP/IP, DNS, HTTP/HTTPS, and TLS protocols, as well as cloud administration with Microsoft Azure. My experience also includes providing end-user technical support with a customer-first mindset.
I am proficient in managing cloud platforms such as Microsoft Azure. I am comfortable working with Microsoft 365 services including Teams, Exchange, SharePoint, and OneDrive. My networking and security expertise covers VPN configuration, proxies, firewall basics, and subnetting, ensuring secure and stable system operations.
I have solid experience administering Windows 10/11 environments and Linux systems like Ubuntu and CentOS, including command-line interface operations, permissions, and service management. Additionally, I am skilled in scripting and automation using Bash, PowerShell, and Git, which helps streamline technical processes.
My development background includes JavaScript, TypeScript, SQL, .NET, Angular, and React, which enhances my ability to understand and troubleshoot developer-facing issues effectively. I have worked collaboratively in cross-functional teams and communicated technical information clearly to both technical and non-technical stakeholders in English and Spanish.
In my recent role as a Technical Support Specialist, I served as the primary contact for end users, resolving hardware, software, and connectivity issues while documenting solutions to improve knowledge sharing. Previously, as a Software Engineer Intern, I contributed to the design and development of an institutional procurement tracking solution, gaining valuable experience in application-layer security and API communication.
I am eager to leverage my technical expertise and bilingual communication skills to deliver world-class cloud support and contribute to organizational success on a global scale.
