IT Support Technician

I am an experienced IT Support Technician with strong expertise in desktop support, network troubleshooting, and system maintenance. Throughout my career, I have demonstrated a proven ability to resolve technical issues efficiently, support critical systems, and ensure minimal downtime. I am skilled in IT audits, reporting, user training, and infrastructure support within high-demand environments.

In my current role as an IT Onsite Engineer at SevenC Group, I manage IT services by assessing hardware and software malfunctions, providing 2nd line support, and building positive relationships with customers. I also assist with projects, handle escalations, and provide weekly reports to management. My responsibilities include installation, configuration, maintenance, and troubleshooting of various hardware and software systems.

Previously, I worked as an IT Trainer and Technician at Foster-Melliar, where I recruited learners for internships, maintained computer infrastructure, troubleshot network issues, and delivered training on various IT topics including virtualization and cloud computing. I have also gained experience in help desk support at AON, where I managed user data backup, hardware troubleshooting, and setup of network resources.

Beyond technical support, I have experience as a content developer creating digital learning tools and managing company websites. I hold multiple certifications including Cisco Certified Network Associate, Microsoft 365 Certified Administrator Expert, and Sophos Firewall Certified Engineer, which complement my hands-on skills.

I am proficient in a wide range of technical skills including MS Office Suite, Windows and Mac OS administration, cloud applications like Microsoft Azure, network security, and programming in C#.Net and ASP.Net. I am committed to continuous learning and delivering excellent IT support services to enhance organizational productivity.