Customer Support & Logistics Chat Support iBEX Parañaque
Monitored order status, tracked deliveries, and resolved customer concerns efficiently. Coordinated issue resolution between customers and delivery processes to ensure smooth operations.
- Location
- Philippines
- Desired salary
- from 5 USD/hourly
- Work preference
- Full Time
- Experience level
- Not set
About
Professional summaryI am a detail-oriented and tech-savvy professional with strong organizational skills and proficiency in Google Workspace, Canva, and AI tools including ChatGPT and Gemini. I am seeking an entry-level Virtual Assistant position to support busy entrepreneurs with administrative tasks, calendar management, and digital communications. I am known for fast learning, proactive communication, and thriving in remote work environments.
Throughout my experience, I have developed expertise in calendar management, email handling, data entry, and customer support. I am comfortable using various productivity and communication tools such as Google Workspace, Microsoft Office Suite, Zoom, Google Meet, and MS Teams. Additionally, I have hands-on experience with project management platforms like Notion and Trello, as well as design and social media tools including Canva and CapCut.
My background includes roles in customer support, logistics chat support, hotel representation, travel consultancy, and technical support chat advising. These roles have honed my ability to manage customer inquiries, resolve issues efficiently, maintain accurate records, and communicate clearly across multiple channels.
I have also coordinated events such as wedding planning projects and family celebrations, demonstrating my skills in scheduling, budgeting, vendor coordination, and team collaboration. These experiences have strengthened my attention to detail and ability to manage multiple tasks simultaneously.
I am certified in Microsoft Excel, Google Sheets dashboards, inbound marketing, and CRM with HubSpot, which further supports my capability to contribute effectively in administrative and virtual assistant roles.
I am prepared for remote work with reliable internet, backup connectivity, and appropriate equipment. I maintain a flexible schedule and am open to working in various time zones including US, UK, and Australia, even during graveyard shifts.
I am fluent in English and Filipino, which enables me to communicate effectively with diverse clients and teams.
Skills
19 capabilitiesExperience
Career historyHotel Representative TSI MOA
Managed customer inquiries and converted leads through effective communication and relationship-building. Maintained organized records of customer interactions and follow-ups.
Travel Consultant (Chat, Email, Phone) IGT Solutions
Assisted customers with booking management, itinerary changes, and travel concerns across multiple channels. Maintained accurate customer records and processed travel updates with strong attention to detail. Handled scheduling-related requests and resolved booking issues in a fast-paced environment.
Technical Support Chat Advisor Conduent MOA
Provided high-level technical, diagnostic and resolution of complex troubleshooting issues efficiently. Managed data entry, logged technical tickets, and maintained accurate client records within the internal database. Navigated multiple software platforms simultaneously to research solutions and streamline technical workflows. Communicated step-by-step technical solutions clearly and concisely, maximizing first contact resolution.
Event Coordinator - Wedding Planning Project Veritas Catholic School
Coordinated a full wedding simulation project, including event planning, scheduling, budgeting, and team task delegation. Organized event logistics, vendor coordination, and program flow to ensure smooth execution on event day. Collaborated with classmates to manage decorations, guest preparations, and presentation deliverables within project deadlines.
Event Coordinator – Wedding Anniversary Celebration Family Event Project
Planned and organized a wedding anniversary celebration, including venue setup, guest coordination, scheduling, and logistics. Managed budget considerations, decorations, supplier coordination, and timeline execution to ensure a smooth, even flow. Coordinated with family members and vendors to handle event requirements and last-minute adjustments.
Education
Learning historyVeritas Catholic School
Senior High School Accountancy, Business and Management
With High Honors; Relevant Coursework: Business Communication, Fundamentals of Accountancy, Business Finance, Organization & Management
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.