I am a reliable and adaptable professional with experience spanning customer service, corrections supervision, logistics, delivery, and warehouse operations. Throughout my career, I have developed strong multitasking abilities, effective communication skills, and proficiency in data entry, all while maintaining safety and operational standards in fast-paced environments. I take pride in my strong attention to detail and problem-solving capabilities, which help me provide excellent service to both customers and team members.
Currently, I work remotely as a Customer Service Representative for TeleDirect, supporting patients of Touro Dental Health. My responsibilities include scheduling appointments, managing patient information using AxiUm software, and assisting callers through active listening and problem-solving. I am adept at handling multiple tasks efficiently in a high-volume call environment while ensuring confidentiality and accuracy.
Previously, I served as a Juvenile Correctional Officer at the Texas Juvenile Justice Department, where I supervised youth in a secure facility, maintained safety and compliance, and collaborated with treatment teams to support behavioral improvements. This role strengthened my ability to manage challenging situations and maintain detailed documentation.
My background also includes roles such as Meat Clerk, Tip Washer in laboratory support, Dispatcher, Delivery Driver, Machine Operator, Terminal Laborer, Retail Team Member, and Cashier. These diverse experiences have equipped me with a broad skill set including warehouse operations, logistics coordination, customer service, and equipment operation.
I am committed to continuous growth and delivering high-quality work in every role I undertake. My varied experience and dedication make me a valuable asset to any team focused on operational excellence and customer satisfaction.
Provide customer service support for Touro Dental Health patients. Schedule appointments and manage patient information using AxiUm software. Utilize active listening and problem-solving to assist callers. Perform accurate data entry while maintaining confidentiality and attention to detail. Handle multiple tasks efficiently in a high-volume call environment.
Supervised youth in a secure correctional facility while ensuring safety and compliance with department policies. Maintained custody, care, and rehabilitation oversight of assigned youth. Conducted security checks, searches for contraband, and monitored youth activities. Managed and de-escalated potentially aggressive situations when necessary. Assisted with youth supervision during work assignments, recreation, and daily routines. Maintained accurate reports and documentation related to safety, incidents, and behavior. Worked closely with staff and treatment teams to support youth development and behavioral improvement.
Assisted customers with product selection and provided information on meat products. Maintained cleanliness and organization of meat counters and sales areas. Verified pricing, updated sale signage, and removed outdated promotions. Monitored product quality and removed expired items from shelves.
Cleaned and sterilized laboratory equipment and pipette tips. Conducted inspections to ensure equipment cleanliness and functionality. Maintained laboratory machines and prepared cleaning solutions. Assisted with general laboratory maintenance and sanitation.
Coordinated drivers for timely delivery of air freight imports and exports. Managed logistics for freight movement and cargo handling. Assisted with securing cargo and organizing shipping containers.
Delivered 300+ packages daily across Denton, Lewisville, and The Colony. Followed optimized delivery routes and ensured timely package delivery. Maintained high customer satisfaction and safe driving practices.
Operated CNC machinery to cut hinge placements for door manufacturing. Ensured precision and quality in production processes.
Loaded cement powder into trailers and rail cars. Operated forklifts and heavy equipment. Maintained terminal cleanliness and assisted with rail car movement.
Processed donations, sorted merchandise, and restocked shelves. Assisted customers and operated the cash register. Helped move and organize furniture and store inventory.
Operated the cash register and handled transactions. Restocked merchandise and maintained store cleanliness. Provided customer service and assisted shoppers.
High School Diploma
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