I am an implementation and client success specialist with 8 years of experience at Telstra, where I supported enterprise technology delivery across solution design, deployment, adoption, and post-launch care.
I have worked across complex ICT environments involving multi-vendor networks, security, and unified communications, and I have served as the internal escalation point for more than 400 critical cases.
My background combines technical support, project coordination, and client advisory work. I have managed phased rollouts, change control, software configuration, and structured post-deployment follow-up to make sure solutions work in real business settings.
I also have strong experience in customer success and account management, helping clients adopt Microsoft 365, UC, and collaboration tools beyond basic licensing so they become part of daily workflows.
In addition to support and delivery, I have handled presales discovery, solution design, vendor coordination, and commercial discussions across SME and enterprise accounts.
I am based in Bangkok and available immediately for remote roles across APAC time zones. I bring a practical, client-focused approach and enjoy turning complex technical problems into clear, usable outcomes.
Provided product discovery advisory for an Australian telehealth startup. Analyzed customer pain points and helped prioritize eScript delivery and telehealth network expansion. Worked with the founder to build customer consultation frameworks and translate feedback into structured feature requirements.
Resolved critical escalations across CRM and legacy systems, coordinated teams, and performed hands-on troubleshooting to prevent service disruptions. Managed end-to-end release delivery for UC, cloud, network, and security rollouts, including change management, configuration, deployment coordination, and post-launch support. Led phased rollouts across multiple client sites and managed concurrent ICT projects as single point of contact.
Managed a portfolio of SME and enterprise accounts, generating weekly gross profit through consultative discovery and solution design. Guided clients through Microsoft 365 adoption and UC transitions, led presales discovery and technical demonstrations, and negotiated with vendors to deliver commercially viable solutions.
Led store operations, workforce planning, compliance, inventory control, cash reconciliation, and vendor coordination. Improved team performance through daily huddles, SOP checklists, and NPS tracking, and coached staff on solution-focused consultations and CRM usage.
Advised SME and consumer clients on telco solutions, device configurations, and service optimization. Ranked highly for customer satisfaction and technical product depth, and mentored peers on technical consultation and CRM usage.
Delivered device consultations and demonstrations and was recruited into Telstra based on sales performance and technical expertise.
Bachelor of Computer Science, Mobile Computing & Software Engineering
Bachelor's degree in Computer Science with a focus on mobile computing and software engineering.
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