Healthcare Call Center Representative / Appointment Setter CONTACT CENTER DOMINICANA
Managed high volumes of inbound and outbound calls in a healthcare call center environment, ensuring prompt and professional communication with patients.
Scheduled, confirmed, and rescheduled medical appointments while providing information about clinic services and availability. Conducted phone-based patient intake and verified insurance eligibility and authorizations when required.
Maintained accurate patient records, followed up on cancellations and no-shows, and supported administrative and operational tasks to help ensure smooth clinic functionality.