IT Help Desk Support Specialist (Level 2) and CCTV Technician

I am a dedicated and tech-savvy IT Help Desk Support Specialist (Level 2) and CCTV Technician with a strong foundation in computer hardware management, surveillance systems, network configuration, and exceptional customer service. I have a proven track record of handling advanced technical escalations, managing server user accounts, and deploying IP-based security solutions. I am adept at communicating technical solutions clearly to ensure high user satisfaction and minimal system downtime.

Throughout my career, I have gained extensive experience in troubleshooting complex hardware, software, and network issues for both on-site and remote employees. I am proficient in Windows Server administration tasks, including managing user accounts, resetting passwords, and assigning security permissions in Active Directory. I also monitor server health and network connectivity to maintain maximum uptime for critical business applications.

My expertise extends to managing enterprise software deployment and system patches using remote management tools. I provide advanced troubleshooting for network peripherals such as printers, switches, and access points. Additionally, I manage the installation, configuration, and maintenance of IP-based CCTV surveillance networks, including NVR/DVR setup and remote viewing configuration.

I have hands-on experience conducting routine maintenance of security cameras, ensuring proper angling, lens focus, network connectivity, and optimal storage management for video logs. I am also skilled in hardware diagnostics, component assembly, peripheral setup, and hardware maintenance.

In previous roles, I have managed IT warehouse operations, procurement of IT hardware assets, and vendor coordination. I am experienced in customer support and ticketing, with strong interpersonal communication skills and the ability to handle multi-cultural clients effectively. I am confident that my technical skills combined with my customer service expertise make me a valuable asset to any IT support team.