Management and Customer Service Professional

I am a proven leader with over 19 years of professional management and customer service experience. Throughout my career, I have effectively trained and managed leading service teams, leveraging excellent communication and team-building skills combined with strong analytical and collaboration abilities. My goal is to continue pursuing communications and management opportunities where I can serve others and help organizations meet and exceed their business and employee objectives.

I have directed impact and logistics operations, driving significant donations to charities while developing innovative technology solutions to optimize distribution and compliance. I have led cross-functional initiatives to transform excess inventory into sustainable business and humanitarian impact, achieving exceptional results in efficiency, customer service, and regulatory standards.

My experience includes cultivating lasting partnerships with clients, sponsors, and charitable organizations across the United States to strengthen community outreach and optimize resource distribution. I have overseen strategic planning and operational execution to ensure measurable results and sustained organizational growth.

I have also managed large-scale onsite activations for health and safety operations at thousands of events nationwide, overseeing training for thousands of contractors specializing in medical services, event services, technology integration, and onsite support. I am skilled in providing detailed reporting and client communications at the executive level.

Earlier in my career, I gained experience in sales management, phlebotomy, and embalming, developing a diverse skill set that enhances my ability to lead and support teams in various environments. I am committed to continuous learning and community involvement, including establishing nonprofits and participating in public speaking organizations.

I am proficient in operational logistics, project coordination, data management, and technical tools such as Microsoft Office and Power BI. I excel at problem-solving, adaptability, communication, collaboration, and process improvement, all of which enable me to deliver impactful organizational outcomes.