Customer Service Representative

I am a Customer Service Representative with experience in both the Peruvian and US markets. I have been recognized for consistently exceeding KPIs and demonstrating rapid technical adaptation within high-demand corporate environments. My background includes working in teleoperation and bilingual transfer guide roles, where I handled a high volume of calls efficiently and provided formal and clear communication to clients.

I have successfully completed advanced English studies, achieving a 7.0 band score on the Academic IELTS, which has enhanced my ability to serve English-speaking customers effectively. My experience includes working with platforms such as Google Workspace and Salesforce, which has improved my technical proficiency in customer service operations.

Currently, I work at KONNECTCX as a Teleoperator, where I maintain an average ring time of 3.5 seconds and handle over 300 calls per shift. Previously, I worked at Teleperformance as a Customer Service Representative, where I was a top performer and served as a supervisor backup.

I am fluent in native Spanish and advanced English, enabling me to communicate effectively with diverse customer bases. I am committed to delivering excellent customer service and continuously improving my skills to meet the evolving demands of the industry.

I am eager to leverage my bilingual skills, technical knowledge, and customer service experience to contribute positively to a dynamic team and help organizations achieve their customer satisfaction goals.