I am a dedicated and detail-oriented professional with strong organizational skills and a fast-learning mindset. I adapt easily to new challenges and responsibilities, and I enjoy contributing to a team while continuing to grow professionally.
My background includes virtual assistance, AI training support, customer service, partner support, and administrative work. I have experience handling email and calendar management, web research, reporting, and general office support.
I have also worked in customer-facing roles where I managed inbound and outbound calls, emails, chat support, troubleshooting, claims, and issue resolution. I am comfortable working with customers and clients from different regions and handling concerns with professionalism and care.
In addition to support operations, I have experience monitoring live orders, coordinating updates, and ensuring accuracy in fast-paced environments. I am highly organized, adaptable, and able to work independently or as part of a team.
My educational background is in Business Administration major in Business Management, and I have practical exposure to Human Resource and Administration through on-the-job training. This has strengthened my understanding of office processes, teamwork, and administrative support.
I am looking for an opportunity where I can apply my skills in administration, customer support, and virtual assistance while continuing to develop my career and contribute meaningfully to the organization.
Supervised AI to ensure drive-thru restaurant customers received accurate orders. Prepared shift reports for discrepancies. Monitored co-workers and shared updates to keep the team calibrated as Hub Lead. Handled and monitored live orders.
Handled outbound calls to sellers regarding various concerns. Managed email communications, reviewed and verified client and seller concerns, investigated issues and complaints, and offered resolutions or alternatives. Processed claims for returned items and handled chat support while following company policies and procedures.
Handled inbound calls, outbound emails, troubleshooting, claims for defective products, and offered alternative products to customers. Supported customers from the United States, Canada, and Europe.
Completed on-the-job training with assigned area in Human Resource and Administration. Provided office assistance to various units of the HR department.
Bachelor of Science, Business Administration major in Business Management
Completed a bachelor's degree focused on business administration and business management.
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