I am a professional with completed studies in Business Administration and a Technologist degree in Market Management, with more than 12 years of experience in administrative management, document control, invoicing, collections, process follow-up, and in-person and remote customer service.
I have worked in roles that required strong organization, attention to detail, and the ability to coordinate operational and administrative tasks across different areas. My background includes managing databases, preparing reports, supporting management activities, and ensuring accurate control of financial and documentary processes.
I have experience in commercial and operational support, including billing, cash control, daily closings, bank reconciliations, contract tracking, and coordination with technical teams and clients. I have also contributed to the implementation of digital tools and process improvements to strengthen efficiency and service quality.
Throughout my career, I have led initiatives related to customer loyalty, staff training, and operational standardization. I am recognized for my leadership, clear communication, problem-solving skills, and commitment to continuous improvement.
I have worked in both corporate and small business environments, which has allowed me to adapt quickly, manage multiple priorities, and support business continuity through structured administrative processes.
I am currently looking for opportunities where I can contribute my experience in administration, operations, customer support, and process optimization in a dynamic and organized environment.
