I am a graduate of Mechanical Engineering with professional experience in customer service and virtual assistance. I have worked as a Customer Service Representative in a BPO environment, handling customer inquiries, issue resolution, and maintaining high satisfaction standards. I also have experience as a Customer Service Specialist VA, providing remote support, managing client communications, and ensuring efficient service delivery. In addition, I have worked as a Caption Sorting VA and Scheduling VA, where I handled content organization, scheduling tasks, calendar management, and time-sensitive coordination. I am detail-oriented, highly organized, and adaptable, with a strong ability to balance technical knowledge and administrative support to meet business and client needs efficiently. My experience has equipped me with strong time management skills, attentive listening, and effective communication abilities. I am proficient in English and Filipino, and I am comfortable working with various CRM tools such as Inflow, Django, Notion, Dynamics, Knowledgebase, and Betterfans. I am committed to providing excellent customer service and supporting operational efficiency through accurate documentation and problem resolution. I am flexible and able to adapt to different work environments and client requirements. I am eager to contribute my skills and experience to a dynamic team where I can continue to grow professionally and help achieve business goals.
Responsible for organizing and categorizing captions, ensuring accuracy and consistency, and managing scheduling tasks to maintain timely content posting. Supports workflow efficiency through structured organization, attention to detail, and reliable time management.
Handled customer inquiries and support requests, assisted with bookings and service concerns, and ensured timely, professional communication to maintain high customer satisfaction. Supported daily operations through accurate documentation and efficient problem resolution.
Handled back-office support tasks including data entry, account updates, documentation review, and case resolution. Ensured accuracy, compliance, and timely processing while supporting frontline teams and maintaining service quality standards.
Bachelor of Science in Mechanical Engineering
Graduated in Mechanical Engineering
Bachelor of Science in Mechanical Technology
Graduated in Mechanical Technology
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