I am a detail-oriented and highly adaptable Virtual Assistant with proven experience supporting fast-paced operations in education, healthcare outreach, and real estate development. I am skilled in handling high-volume communication, CRM management, data organization, lead generation, and workflow optimization. I am recognized for my accuracy, initiative, resourcefulness, and ability to manage complex tasks across multiple systems with minimal supervision.
I manage high-volume email pipelines for over 15 team members, coordinating more than 6,000 outreach emails weekly. I handle doctor and clinic outreach, lead generation, data entry, and updates for hundreds of student profiles. I respond to student and parent inquiries via email and WhatsApp, coordinating mentor assignments and scheduling.
I create templates, scripts, logs, and documentation used across the team to improve efficiency. I support workflow automation using tools such as Mail Merge, Notion AI, and optimized Google Sheets structures. Through my efforts, I have improved team-wide accuracy by implementing better data systems and reduced repetitive tasks by introducing structured templates and automated workflows.
In my previous roles, I have managed CRM records, data validation, scheduling, and cross-team communication for a property-focused startup. I conducted lead generation for real estate opportunities across Sydney and Victoria, coordinated with realtors, architects, and engineers, and prepared presentations and project documents. I created SOPs, cleaned databases, and organized project information to facilitate faster decision-making.
As a Sales Development Representative, I conducted outbound calls and online outreach to promote services, qualify leads, and schedule follow-ups. I managed client inquiries and maintained accurate records of lead status and customer interactions, improving engagement rates through consistent follow-ups and professional communication.
Additionally, I have experience as an ESL teacher delivering interactive online lessons that improve student communication skills through engagement-focused methods. My academic background includes a Bachelor of Arts in Language and Literature with coursework in communication, writing, research, and cultural studies.
