I am a detail-oriented Virtual Assistant with over 6 years of experience supporting high-paced teams through a blend of administrative precision and technical expertise. Bilingual in English and Filipino with exceptional communication skills and a warm, people-centered approach to service. Naturally tech-curious and proficient in a variety of digital tools, including email management systems, web platforms, social media, and e-commerce operations. Highly organized, able to follow protocols precisely, multitask effectively, and thrive under pressure. Additionally, I am passionate about contributing to innovative environments and supporting mission-driven teams.
Throughout my career, I have spearheaded daily operations across multiple online selling platforms such as eBay, Amazon, Poshmark, Grailed, Shopify, and Etsy. I ensure timely listings, competitive pricing, and accurate product descriptions to drive visibility and increase conversion rates. I have managed and grown various social media accounts by creating engaging content, scheduling posts, responding to customer inquiries, and monitoring analytics to optimize engagement and brand presence.
I have overseen and maintained stock inventory across sales channels, implementing tools and systems to track availability, monitor low-stock alerts, and coordinate restocking, which reduced fulfillment delays and improved customer satisfaction. My administrative support includes calendar and email management, order processing, document preparation, and customer communication tailored to evolving client needs.
During the COVID-19 pandemic, I assisted in the strategic pivot of a client’s business from apparel retail to wholesaling fruits and vegetables by handling logistics, client communication, and market research. I identified the opportunity to expand market reach through a dedicated website, proposed the idea, planned the site’s structure, and collaborated with developers to launch a user-friendly e-commerce site that significantly improved brand visibility and boosted online sales.
I maintain accurate financial records using QuickBooks, including encoding and uploading sales invoices, managing purchases, reconciling transactions, and preparing data for monthly reporting to ensure financial transparency and efficiency. I have also played a key role in website development, SEO optimization, and landing page design to enhance site performance and search engine ranking. I work cross-functionally with remote team members from the U.S. and Russia, coordinating timelines, clarifying requirements, and contributing to seamless project execution.
My previous roles include General Steward at Pacific Rim Ship Management where I maintained hygiene and assisted kitchen staff, and Social Media Manager and Logistics at PhilEx Solutions Corporation where I developed content strategies, managed customer service communications, and coordinated logistics. I also have experience as a Customer Service Representative handling inbound calls and resolving customer concerns for a leading U.S. telecom company.
I am committed to delivering high-quality work with strong attention to detail and communication skills, consistently meeting deadlines and supporting team goals. I am eager to bring my skills and experience to new challenges and contribute positively to your organization.
