Store Manager and Guest Service Representative

I am a professional with over 7 years of experience in hospitality, customer service, and business administration within the hotel industry. Throughout my career, I have developed strong skills in personalized guest service, ensuring smooth check-in processes and efficient reservation coordination. I take pride in managing daily operations effectively to enhance guest satisfaction and streamline hotel services.

My experience includes managing a store within a hotel environment, where I handled inventory management, product organization, and cash control. I am adept at resolving customer inquiries and needs promptly, which has contributed to positive guest experiences and repeat business.

I am skilled in supporting both administrative and operational tasks, which has allowed me to contribute to the overall efficiency of the hotel. My ability to communicate effectively and work as part of a team has been essential in delivering high-quality service.

I am proficient in Microsoft Excel and virtual assistance, which supports my organizational and problem-solving capabilities. I am committed to continuous improvement and delivering excellent service in every aspect of my work.

Fluent in Spanish and with a B2 level in English, I am prepared to engage with a diverse range of guests and colleagues. I am eager to bring my expertise and dedication to a dynamic hospitality team.