I am a detail-oriented administrative professional with over 20 years of experience in high-volume customer service, administrative support, and remote operations. Throughout my career, I have demonstrated a strong ability to manage complex scheduling, digital records, and financial data including accounts payable and receivable. I am highly adaptable and self-motivated, thriving in both independent and collaborative virtual environments.
My expertise includes proficiency in Microsoft 365 applications such as Word, Excel, Teams, and Outlook, as well as Intuit QuickBooks, Adobe Acrobat, LexisNexis, and medical billing software including Medicare portals. I excel at data entry, calendar and scheduling management, digital records management, bookkeeping, and complex problem-solving.
I have extensive experience in financial and legal operations, including billing and invoicing, amortization calculations, legal research, and financial reconciliation. I am skilled at remote communication, CRM database navigation, cross-functional team coordination, and independent task prioritization.
In my recent roles, I have worked as a SPED Paraprofessional collaborating with educators and therapists to implement individualized education plans and assist students with assistive technology. I have also served as a Virtual Receptionist managing high-volume inbound calls and complex scheduling for diverse clients remotely.
Previously, I have held positions such as Secretary/Administrative Assistant, Scale Operator, Hospital Insurance Clerk, and Legal Secretary, where I managed departmental finances, maintained extensive records, operated computerized systems, navigated medical billing software, and prepared complex legal documents. I am committed to maintaining high standards of customer service and operational efficiency in all my roles.
Collaborated with a cross-functional team of educators and therapists to implement individualized education plans and adapt instructional materials for diverse learning needs. Maintained daily digital records, tracking data on student progress and behavior to support data-driven decisions by the broader educational team. Assisted students in utilizing assistive technology, specialized software, and communication devices.
Managed high-volume inbound calls remotely for a diverse portfolio of businesses across the US and Canada, accurately routing inquiries and taking detailed messages. Facilitated complex scheduling and calendar management for multiple clients using various digital business tools. Navigated multiple software systems and rapidly adapted to new technology implementations to meet evolving client needs and workflows. Resolved conflicts and communicated effectively with diverse stakeholders to maintain high standards of customer service representation.
Managed departmental finances, budget preparation, and basic bookkeeping tasks using spreadsheet and database software. Maintained extensive records management databases and digital filing systems for corporate documents, financial statements, and reports. Processed incoming correspondence, drafted professional responses, and distributed communications to executive personnel.
Operated computerized systems to document product quantity, test result data, and value of agricultural materials, maintaining accurate shipping and receiving records. Managed financial records, computed product totals, and reconciled daily collection and billing accounts. Communicated extensively with customers and vendors to verify the accuracy of shipping manifests, purchase orders, and specification sheets.
Navigated medical billing software and Medicare/insurance portals to verify billing data accuracy. Investigated and successfully resolved discrepancies in complexly filed insurance claims. Generated itemized statements, credit forms, and digital invoices while communicating securely with patients to verify account information.
Prepared, proofread, and managed complex legal documents and case files utilizing digital databases and LexisNexis for legal research. Managed full-cycle Accounts Payable and Accounts Receivable, processing invoices, generating billing, tracking outstanding receivables, and resolving discrepancies. Coordinated scheduling, correspondence, and secure document delivery between attorneys, clients, and court officials. Concurrently provided part-time secretarial support for Golden Rule Inc between Jan 2008 – Nov 2009, handling database management and general bookkeeping.
High School Diploma
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