I am a detail-oriented professional with experience in customer success, operations, and client-facing roles. I have developed strong skills in market segmentation, planning, and optimizing the customer journey through data-driven insights. Throughout my career, I have demonstrated the ability to analyze performance metrics, improve engagement, and support business growth in dynamic environments.
In my role as a Client Success Manager at Snap Finance, I analyzed customer adoption and engagement data to optimize merchant performance. I interpreted sales and account reports to identify trends and growth opportunities, applying market segmentation strategies to better understand partner behavior. I ensured accuracy in CRM systems and maintained reliable reporting to support business decisions.
Previously, I worked as a Customer Service Agent at United Airlines, where I managed the full customer journey from check-in to boarding. I applied attention to detail in reservations, ticketing, and compliance processes, resolving customer issues efficiently to improve satisfaction and brand perception. I also supported operational planning in high-demand environments.
At Swissport (Alaska Airlines), I delivered service in a fast-paced environment, addressing diverse customer needs and enhancing the customer experience through effective communication. I identified customer behavior patterns to support market segmentation insights.
Earlier in my career, I worked at Sykes in the Transaction Support Center, managing fraud reports, disputes, and payment processing with precision. I built customer trust through accurate and efficient support.
I am bilingual, fluent in Spanish and advanced in English, and proficient in Microsoft Office, CRM systems, and aviation-related software. I am committed to leveraging my skills to drive customer success and operational excellence.
