I am Helena J. Figgures, a dedicated Remote Executive Assistant, Operations Specialist, and Customer Experience Professional with extensive experience supporting entrepreneurs, nonprofits, and small businesses. Over the years, I have honed my skills in administrative operations, project coordination, and business process management, delivering efficient and confidential support remotely. I take pride in managing calendars, client communications, databases, and workflow systems to enhance operational efficiency.
My professional journey includes roles such as Virtual Executive Assistant and Project Manager at HJ Creative Services, where I have been providing remote executive and administrative support since 2013. I excel at coordinating vendors, contractors, and stakeholders while maintaining confidential records and ensuring timely project completion. I am adept at handling complex administrative tasks and streamlining processes to support organizational goals.
In addition, I have experience working as a Transaction Clerk at Columbia Housing Authority, where I supported over 500 Housing Choice Voucher families monthly by managing case documentation, data tracking, and compliance communications. I am skilled in resolving client inquiries and ensuring accurate program eligibility and household changes.
My role as a Remote Care Coordinator at UnitedHealthcare involved delivering customer support to U.S. military service members through the Military Health System Nurse Advice Line. I consistently maintained high-quality assurance scores and handled sensitive healthcare information with utmost confidentiality, supported by a Department of Defense Security Clearance.
Previously, I served as an Administrative Coordinator and HR Liaison at the South Carolina Department of Health & Environmental Control. There, I supported executive leadership with calendar management, event planning, and administrative operations, while also managing onboarding, personnel actions, and compliance documentation in a public health environment.
Beyond my core roles, I am a South Carolina Notary Public, IRS Authorized Tax Preparer, audiobook narrator, author, and former ESL instructor in China. I founded HJ Creative Services to provide specialized remote support services. I am passionate about leveraging my diverse skills to contribute positively to organizations and clients I serve.
Deliver remote executive, administrative, and project management support to entrepreneurs, nonprofits, and small businesses. Manage calendars, inboxes, client communications, databases, SOPs, and workflow systems to improve operational efficiency. Coordinate vendors, contractors, and stakeholders while maintaining confidential records and ensuring project completion.
Provided administrative and customer support for 500+ Housing Choice Voucher families monthly in a high-volume environment. Managed case documentation, data tracking, electronic records, and compliance-related communications. Resolved client inquiries regarding recertifications, program eligibility, portability, and household changes.
Delivered remote customer support to U.S. military service members and beneficiaries through the Military Health System Nurse Advice Line. Maintained 97-100% quality assurance scores while consistently exceeding KPI and performance goals. Handled confidential healthcare information, documented interactions accurately, and maintained Department of Defense Security Clearance.
Supported executive leadership through calendar management, meeting coordination, event planning, and administrative operations. Developed an internal tracking system and coordinated workflow assignments for a five-member administrative team. Managed onboarding, personnel actions, procurement requests, and compliance documentation in a public health environment.
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