Financials & Procurement Operations

I am a Systems and Procurement Operations professional with over 5 years of dedicated experience in Procure-to-Pay (P2P) processes, vendor account management, and financial systems technical support. Throughout my career, I have developed a proven track record in analyzing ERP system workflows, managing end-to-end payment cycles, and partnering with cross-functional teams to resolve complex procurement inquiries. I am adept at driving system adoption, defining deployment expectations, and authoring technical documentation to reduce incident volumes and support operational continuity.

My work focuses strongly on continuous improvement, data integrity, and compliance within financial and procurement ecosystems. I have managed comprehensive Procure-to-Pay workflows, including payment support, timeline management, rejection analysis, and remittance tracking. I collaborate closely with internal users, vendors, and accounting teams to ensure compliance, data accuracy, and swift resolution of procurement inquiries.

I have experience analyzing SAP vendor accounts, invoices, and financial reports to guarantee accuracy and support audit and compliance requirements. I am passionate about driving continuous improvement by identifying root causes of procurement application issues, which has resulted in significant reductions in overall ticket volume. Additionally, I provide consultative support and process training on system functionalities to enhance operational efficiency.

In my previous roles, I have delivered comprehensive L1/L2 IT and systems support, troubleshooting and resolving complex software and operational issues. I have defined and maintained clear process documentation, work instructions, and Knowledge Base articles to streamline support processes and maintain system integrity. I also served as a mentor, designing training programs that accelerated new hire onboarding and improved standard operating procedures.

My technical skills include configuring and troubleshooting deployment policies, collaborating with developers and project managers to validate system issues, and performing extensive log analysis using scripting tools like PowerShell. I am committed to enhancing user experience and internal efficiency by managing technical and order-related inquiries and leading root-cause analysis initiatives to minimize operational impact.

I hold a Microsoft MD-102 Endpoint Administrator Certification and have studied Archives and Archival Administration at Universidad de Costa Rica. I am eager to continue leveraging my expertise in financial and procurement operations to drive business success and operational excellence.