As a former Intake Specialist at AdaptHealth, Jade contributed to managing 600–690 medical necessity orders monthly, ensuring 110–150 orders were successfully validated and forwarded to billing, representing 15.9%–25% of the total monthly volume. Jade's role required collaboration with providers, patients, and internal teams to obtain and resolve documentation issues, enabling smooth healthcare operations. Moreover, Jade was able to maintain a flawless error-free record in monthly evaluations, and consistent 100%+ of productivity benchmarks.
On top of that, she is a Certified Healthcare Virtual Assistant with strong technical foundation in Medical Terminology, Clinic Systems, ICD-10-CM, Medical Administration and Office Procedures. She was also able to gain transferable skills in medical records management, appointment scheduling, billing support, patient/client communication, and prior authorization. Jade also experienced shadowing a veterinarian and client encounter during her healthcare VA training in scribing, strengthening her knowledge in scribing SOAP notes. Overall, she is fluent in health information management, client onboarding, and effective communication. Most importantly, Jade's goal is to continue contributing to healthcare operations and customer success roles, where her proactive and detail-oriented approach can drive impactful outcomes.
