Senior Technical Lead – Infrastructure & Endpoint Management

I served as a technical field specialist and Regional Technical Lead for Sub-Saharan Africa, handling Tier-3 escalations, enterprise endpoint management, infrastructure deployments, and critical incident response across 10–11 regional sites. I became the regional technical authority for SCCM/MECM operations, Microsoft Intune administration, secure system recovery, and complex endpoint remediation.

I architected a portable SSD-based imaging solution and regional SCCM deployment framework, reducing deployment time from more than six hours to approximately 35 minutes. I administered Intune, Windows Autopilot, Conditional Access, BitLocker, Entra ID, Active Directory, certificate provisioning, and RSA VPN token provisioning for large endpoint estates.

I deployed Cisco Meraki MX infrastructure, coordinated fibre WAN migrations and VSAT/3G/4G failover implementations, and designed Hyper-V and VMware virtual environments for internal and client use. I also led three hardware refresh cycles per site with full network availability and managed vendor coordination, asset lifecycle processes, warranty workflows, and international logistics.

I executed more than 200 McAfee/Trellix DETech cryptographic recoveries, managed forensic evidence and chain-of-custody processes, and developed an endpoint refurbishment pipeline processing over 150 devices. This program reduced capital expenditure by approximately 30% and generated more than R500K in savings.

I worked as a Senior IT Service Desk Agent focused on Tier-3 infrastructure failures, complex system recovery, encryption-related incidents, and high-priority escalation work. I was regularly assigned the most difficult remediation and systems engineering cases.

I architected a recovery framework for a global boot-loop crisis involving encrypted endpoints. I used McAfee/Trellix DETech, manually corrected a 3,000-line XML configuration, and created a clean rollback process that was presented to the Global SCCM Deployment Team and deployed to recover thousands of endpoints.

I completed a large-scale identity remediation initiative covering more than 700 profiles across Active Directory, CRM, HR systems, corporate directories, and mobile provisioning in five weeks. I also administered iOS MDM, BlackBerry Enterprise Server, Citrix, Exchange, BitLocker, secure wipes, forensic collections, compliance logging, and RSA VPN token provisioning.

I documented recovery playbooks, trained Tier-2 technical staff, preserved audit-grade evidence, and received three consecutive Encore Awards for sustained technical performance and problem-solving impact.

Diploma in Cyber Security.

ITIL v3 Foundation certification.

Microsoft Certified Systems Engineer training.

CompTIA A+ certification training.

Secondary school completion certificate.