Senior Technical Lead – Regional Infrastructure & Endpoint Management

I served as a technical field specialist and Regional Technical Lead for Sub-Saharan Africa, handling enterprise infrastructure deployment, endpoint orchestration, critical incident response, and tier-3 escalations across 10 to 11 national sites. I was the regional technical authority for SCCM/MECM, Microsoft Intune, Windows Autopilot, secure endpoint recovery, Active Directory, and Microsoft Entra ID operations.

I designed a portable SSD-based imaging solution and regional SCCM deployment framework, reducing deployment time from more than six hours to approximately 20 minutes. I administered Intune enrollments, Conditional Access, BitLocker encryption, Autopilot deployments, certificate provisioning, and RSA VPN tokens. I also executed more than 200 McAfee/Trellix DETech recoveries while preserving cryptographic hashes and chain-of-custody evidence.

I deployed Cisco Meraki MX infrastructure, coordinated fibre WAN migrations and VSAT/3G/4G failover, provisioned Hyper-V virtual machines, and supported client integrations for ADI Global and DHL. I led three regional hardware refresh cycles with full network availability and created a refurbishment pipeline for more than 150 devices, saving over R500K and reducing procurement costs by approximately 30%.

I worked as a senior technical escalation specialist, resolving tier-3 infrastructure failures, complex system recovery cases, encrypted endpoint incidents, and enterprise support issues. I was regularly assigned the most difficult remediation and technical investigation cases.

I developed a recovery framework for a global encrypted-endpoint boot-loop crisis, including manual remediation of a 3,000-line XML configuration to force a clean rollback. I presented the remediation approach to the Global SCCM Deployment Team, after which the logic was deployed globally to recover thousands of endpoints.

I completed a mass identity remediation initiative involving more than 700 profiles across Active Directory, CRM, HR systems, corporate directories, and mobile provisioning within five weeks. I also performed McAfee/Trellix DETech recoveries, managed legal chain-of-custody evidence, administered iOS MDM and BlackBerry Enterprise Server, and created recovery playbooks for tier-2 staff.

I delivered tier-2 and tier-3 infrastructure support, network administration, field operations, endpoint audits, and production environment stabilization across multiple organizations. Roles included Independent Infrastructure Consultant, Paarl Media Network Administrator, T.S.S. IT Project Lead, Group Five Network Engineer, Imperial Bank/Nedbank Network Administrator, and Incredible Connection IT Technician.

My responsibilities included LAN/WAN support, VPN cutovers, VSAT/3G/4G failover, endpoint audit reconciliation, hardware repair, client support, field team coordination, and secure audit evidence handling. Key outcomes included a provincial endpoint audit with 100% compliance, zero-outage VPN cutovers, and stabilization of production environments as the sole on-site engineer.

Diploma in Cyber Security.

ITIL v3 Foundation certification.

Completed MCSE 2003 and CompTIA A+ training and certification.

Completed Matric Senior Certificate.