Ejecutiva de Ventas / Customer Service / Asesora Comercial
About Me
I am a professional with over 15 years of experience in the commercial sector, specializing as a Sales Executive, Customer Service Representative, and Commercial Advisor in companies with high sales volumes. This extensive experience has equipped me with the skills and knowledge to resolve problems quickly, interact effectively with clients, and understand various market types. I consider myself methodical, analytical, persuasive, and highly dynamic.
I possess strong communication skills, client loyalty management, conflict resolution abilities, and the capacity to work efficiently under pressure. I am results-oriented and always focused on achieving business goals. My creativity, organizational skills, and problem-solving aptitude complement my dynamic and proactive personality.
Throughout my career, I have successfully managed sales both in-person and virtually, tailored travel packages, and handled national and international sales. I am adept at providing personalized customer service during and after sales, ensuring client satisfaction and loyalty.
I have experience coordinating and organizing events for travel agencies, managing co-marketing efforts with operators and service providers, and developing business opportunities by analyzing market trends and competition. I am comfortable working with diverse teams and clients, always aiming to deliver tailored solutions that meet specific client needs.
My educational background in Tourism and Hospitality from Universidad del Salvador, combined with my practical experience, allows me to bring a comprehensive approach to commercial and customer service roles. I am eager to continue contributing my skills in a full-time position where I can drive sales growth and enhance customer relationships.
Skills
Communication SkillsProblem SolvingCustomer ServiceAnalytical SkillsTime ManagementOrganizational SkillsBusiness DevelopmentLead GenerationMarket ResearchCustomer SupportBudget ManagementClient Relationship ManagementSales ManagementTeamworkCustomer RetentionEvent ManagementSales OperationsConflict ResolutionSales Training
Education
Bachelor of Tourism and Hospitality
Graduated
Experience
Commercialize and sell in-person and virtually. Quote and create customized trips. Manage national and international sales. Provide personalized advice and customer service during sales and post-sales.
Ensure customer service via phone, email, or chat. Assist and support clients during and after purchase. Manage orders, respond to inquiries and comments. Resolve problems and handle customer complaints.
Provide commercial advice and sell tourism services. Develop and incorporate new clients to increase sales. Manage client portfolio: identify, prospect, and retain clients. Collect payments and control administrative payments. Follow up on commercial opportunities until closure. Handle claims and resolutions.
Commercialize and manage package sales. Manage client portfolio: identify, prospect, and retain clients. Manage reservations end-to-end. Provide commercial advice tailored to client needs, promoting products and services. Perform comprehensive operations for internal and external clients at commercial and operational levels. Develop business opportunities by analyzing market and competition. Coordinate and organize events for travel agencies. Manage co-marketing with operators and service providers.
Acquire new clients (retail travel agencies). Participate in remote and in-person meetings. Conduct client visits for loyalty and negotiation to create tailored plans.