I am a Senior Automotive Commercial Manager with over 14 years of experience working within the Toyota dealership network, a globally recognized benchmark for quality and operational excellence. My expertise lies in after-sales, automotive parts management, and commercial operations across both B2B and B2C markets. Since 2021, I have been leading operations in automotive parts for light and heavy vehicles, focusing on revenue growth, inventory optimization, and customer retention.
I have a proven ability to manage teams, expand business networks, and drive performance in competitive environments. My international academic exposure includes business modules in the USA and Japan, which have enriched my global perspective and strategic approach. I am recognized for delivering consistent business results and driving operational improvements.
Throughout my career, I have coordinated commercial operations, strengthened distributor relationships, and identified new business opportunities to support market expansion. I have managed branch and regional operations, focusing on revenue performance, operational efficiency, and customer relationship management.
I have also worked as a business consultant, delivering leadership training and management support to improve organizational performance. My experience includes marketing and public relations management, used car operations, after-sales management, and dealership general management.
I am skilled in implementing Kaizen methodologies to improve processes and operational efficiency, and I have a strong background in financial and administrative functions within automotive businesses. I am committed to continuous learning and professional development, having completed numerous courses in coaching, leadership, logistics, and business relations.
I am fluent in English and Spanish at an intermediate level and proficient in various computer systems and digital platforms relevant to automotive commercial management. I am passionate about driving business growth, optimizing operations, and fostering high-performing teams in the automotive sector.
Coordinate commercial operations in the automotive parts segment, supporting consistent sales growth; Strengthen distributor relationships and expand market presence; Identify and develop new business opportunities to support market expansion
Managed branch operations with focus on revenue performance and operational efficiency; Led and developed a high-performing team, improving productivity and service quality; Optimized inventory management and strengthened customer relationships
Oversaw regional commercial performance, enhancing market positioning and partner engagement; Strengthened relationships with service providers and key stakeholders; Supported expansion strategies and improved regional sales performance
Led commercial operations across multiple units, driving consistent revenue growth; Strengthened B2B and B2C strategies, improving customer retention and market presence; Optimized inventory processes, reducing inefficiencies and improving availability; Managed cross-functional teams, fostering high performance and operational excellence
Delivered consulting projects focused on leadership development and organizational performance; Conducted training programs to improve team efficiency and engagement; Supported companies in structuring management processes and HR strategies
Led marketing strategies and public relations initiatives, strengthening brand positioning and customer engagement; Managed communication channels and campaigns, improving visibility and customer experience; Supported business continuity and transition processes during the closure of the dealership group
Managed used vehicle operations, improving sales performance and inventory turnover; Strengthened negotiation strategies and enhanced customer satisfaction; Optimized pricing and stock management processes
Led after-sales operations, significantly improving customer retention and service quality; Strengthened client relationships and increased loyalty through service excellence; Coordinated teams and optimized service processes for better operational performance
Managed overall dealership operations, including sales, team leadership, and customer experience; Drove business performance and operational organization in a competitive environment; Led strategic planning and execution across departments
Implemented Kaizen methodologies, improving processes and operational efficiency; Enhanced service quality standards and internal performance indicators; Supported continuous improvement culture across departments
Delivered technical support and customer service, ensuring high-quality service delivery; Strengthened customer trust and satisfaction through effective problem-solving; Acted as a key interface between customers and technical teams
Managed financial transactions and cash flow operations with accuracy and control; Supported administrative processes and ensured compliance with internal procedures
Handled accounts receivable and collections processes, supporting financial stability; Maintained client relationships while ensuring timely payments and resolution of issues
Bachelor of Social Communication, Major in Advertising and Public Relations
MBA in Business Administration
Toyota Dealer Management Program with two modules abroad, one in Los Angeles and the final in Japan with a thesis presentation
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