Senior Business Analyst
About Me
I am a results-driven Senior Business Analyst with over 5 years of analytical experience, specializing in the Health Insurance sector. I have a proven track record of translating complex business needs into technical solutions within Agile and Scrum environments. My expertise includes requirements gathering, authoring Business Requirements Documents (BRDs) and user stories, defining business processes from simple to complex, and supporting QA and UAT testing phases.
I possess hands-on experience managing the technical development cycle of mobile applications and web portals, delivering scalable, data-driven systems that enhance operational efficiency and drive digital transformation. I have successfully led projects involving AI-assisted automation workflows and digital filing infrastructures that significantly reduce manual labor and improve system functionality.
My experience spans freelance consulting and corporate roles, where I evaluate client financial statements and operating procedures to identify business problems and recommend analytical solutions. I am skilled in collaborating with cross-functional teams to prioritize work, develop user stories, and create acceptance criteria that align with business goals.
I have a strong background in data analysis using SQL and R, enabling me to surface actionable insights that inform product roadmaps and executive-level business intelligence dashboards. Additionally, I have led initiatives that resulted in increased sales, revenue growth, and improved return on investment through strategic marketing analytics and fraud detection enhancements.
I am committed to continuous learning and professional development, holding certifications in data analytics and SQL, and I am proficient with various technical tools including Tableau, Power BI, Jira, and Google AI Studio. I am passionate about leveraging technology and data to solve complex business challenges and drive measurable outcomes.
Skills
Project ManagementSQLData AnalysisJiraBudget ManagementChange ManagementBusiness AnalysisMarketing AnalyticsFirebaseMicrosoft Visio
Education
Bachelor of Business Administration
Graduated Cum Laude
Business Specialist Certificate
Google Data Analytics Certificate
Online
The Complete SQL Bootcamp
Online
Experience
Evaluate client financial statements and operating procedures to identify business problems, recommending analytical solutions and system modifications to executive leadership. Manage the end-to-end technical development cycle of 'Pepperguard Pro,' a mobile application utilized by the Rural Agricultural Development Authority, from requirements gathering to system design using Google AI Studio, Firebase, and Supabase. Gather business requirements through client work sessions and interviews to execute the technical development and launch of an official web portal for Pizza Plus Deli, yielding a 12% sales increase. Develop comprehensive financial and project tracking models for organizational clients, assisting in providing precise time estimates for project-related tasks and reducing budget overruns by 15%.
Spearheaded business analysis initiatives within the health insurance domain, collaborating with cross-functional stakeholders to define business problems and translate them into actionable technical solutions. Operated within a daily Agile/Scrum environment, utilizing Jira to prioritize work into epics and sprints while developing clear user stories and realistic acceptance criteria. Designed, planned, and documented simple to semi-complex business processes, engineering an AI-assisted automation workflow that reduced manual administrative labor by 20 hours per week. Supported testing and UAT phases by creating test case scenarios for a new digital filing infrastructure, analyzing system functionality and reducing document retrieval times by 25%.
Analyzed large-scale customer datasets using SQL and R to surface actionable insights that increased customer lifetime value by 15%. Partnered with product leadership to gather complex business requirements, translating analytical insights into an actionable product roadmap and executive-level BI dashboards. Led a mobile-first system optimization initiative, documenting system functionality, data integration, and workflows, which expanded digital conversion and generated a 60% revenue increase. Assisted in generating process and procedural documentation to maintain change management protocols and oversee successful product releases.
Performed deep analytical evaluations of marketing channel profitability and data integrations to guide corporate budget allocation and system scaling. Enhanced fraud detection mechanisms and monitored system rules to mitigate fraudulent traffic by 20%, resulting in a 25% increase in ROI.