I am a motivated and determined young professional with strong English skills and a clear interest in international sales. I enjoy working in customer-facing and operational roles where communication, accuracy, and problem-solving matter.
I have experience supporting sales and back-office operations, including order processing, preparing quotations, coordinating with sales teams, and communicating with clients by email and phone. I am comfortable handling tasks that require organization, attention to detail, and a customer-oriented mindset.
I have also worked in customer support and call center environments, where I assisted customers with billing, technical issues, and service information. These roles helped me strengthen my communication skills and ability to stay calm and helpful under pressure.
My background also includes SAP MM trainee and junior procurement assistant experience, where I learned more about supply chain workflows, stock overview, movement types, and release strategies. I am interested in operational processes and enjoy learning how systems and teams work together efficiently.
In addition, I have practical administrative and e-commerce content experience, including document management, software updates, product listing updates, and online sales support. I am confident using Microsoft Office, SAP, and basic web technologies, and I adapt quickly to new tools and responsibilities.
I am currently based in Italy and speak English fluently, Czech natively, and Italian at a beginner level. I am eager to grow professionally, contribute to a dynamic team, and continue developing my skills in sales, administration, and operations.
Managed order processing from entry to delivery, communicated with clients via email and phone, prepared quotations and commercial offers, and coordinated with the sales team to ensure smooth order handling.
Handled customer inquiries via phone, email, and chat, provided support for telecom services, resolved customer issues, and assisted with billing, technical problems, and service information.
Collaborated with team members to ensure efficient order processing and client satisfaction, handled time-sensitive tasks, resolved operational issues under pressure, maintained accuracy, and adapted quickly to new processes and responsibilities.
Simulated end-to-end procurement workflows to gain understanding of supply chain operations, developed familiarity with stock overview, movement types, and release strategies, and strengthened data accuracy, process documentation, and ERP system navigation skills.
Managed computer equipment including software updates, hardware performance, and OS reinstallation. Handled document management in Word, created and formatted reports, presentations, and correspondence, and organized and archived documents for accessibility.
Updated product listings and descriptions on online platforms, assisted with basic visual content and product presentation, communicated with customers via email or chat, and supported online sales operations and order updates.
Informatic Technology
Graduated. Studied informatic technology and developed technical and IT-related skills.
Certificate in Microsoft Office Suite Proficiency
Completed a certificate focused on Microsoft Office Suite proficiency.
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