Customer Service & IT Support

I am a versatile professional combining hands-on IT support with a strong background in customer service across high-volume, client-facing roles. I enjoy solving problems from the first point of contact through to resolution, and I take pride in communicating clearly, patiently, and professionally.

My technical experience includes first-level troubleshooting, PC builds, software and operating system installation and configuration, and diagnosing hardware and software issues to root cause. I am comfortable working with ticketing systems, documentation tools, and multiple platforms, and I am currently building toward CompTIA A+ while continuing to strengthen my technical foundation.

I also bring several years of customer-facing experience in delivery, insurance, sales, and retail environments. In these roles, I learned how to handle pressure, manage multiple tasks at once, and provide responsive service while maintaining accuracy and attention to detail.

I am known for being dependable, detail-oriented, and able to work independently with minimal supervision. Whether I am supporting end users, documenting issues, or helping customers make informed decisions, I focus on ownership, follow-through, and a positive experience.

My background also includes administrative and analytical work, such as maintaining records, building spreadsheets, reconciling discrepancies, and supporting reporting tasks. This has strengthened my organization, data accuracy, and problem-solving skills.

I am seeking opportunities where I can contribute both technical support and customer service strengths in a role that values reliability, clear communication, and continuous learning. I am comfortable working in person or remotely and adapt quickly to new tools and systems.