I am a versatile professional combining hands-on IT support with a strong background in customer service across high-volume, client-facing roles. I enjoy solving problems from the first point of contact through to resolution, and I take pride in communicating clearly, patiently, and professionally.
My technical experience includes first-level troubleshooting, PC builds, software and operating system installation and configuration, and diagnosing hardware and software issues to root cause. I am comfortable working with ticketing systems, documentation tools, and multiple platforms, and I am currently building toward CompTIA A+ while continuing to strengthen my technical foundation.
I also bring several years of customer-facing experience in delivery, insurance, sales, and retail environments. In these roles, I learned how to handle pressure, manage multiple tasks at once, and provide responsive service while maintaining accuracy and attention to detail.
I am known for being dependable, detail-oriented, and able to work independently with minimal supervision. Whether I am supporting end users, documenting issues, or helping customers make informed decisions, I focus on ownership, follow-through, and a positive experience.
My background also includes administrative and analytical work, such as maintaining records, building spreadsheets, reconciling discrepancies, and supporting reporting tasks. This has strengthened my organization, data accuracy, and problem-solving skills.
I am seeking opportunities where I can contribute both technical support and customer service strengths in a role that values reliability, clear communication, and continuous learning. I am comfortable working in person or remotely and adapt quickly to new tools and systems.
Provided first-level technical support to end users, diagnosing and resolving hardware and software issues. Built and configured desktop computers and installed, configured, and updated software and operating systems. Troubleshot software bugs and system errors using structured diagnostic procedures. Logged support requests and resolutions and coordinated with teammates to close issues promptly.
Delivered responsive, customer-focused service across high daily volumes, resolving issues in real time. Documented orders and customer interactions accurately in app-based electronic systems while following set procedures. Navigated multiple applications at once under time pressure and worked fully independently with no direct supervision.
Advised clients on life insurance products, assessing their needs and recommending suitable coverage. Delivered consultative, plain-language customer service, explaining policy details and answering questions clearly. Built rapport and trust with prospective and existing clients and followed up to support them through their decisions. Maintained accurate client records and documentation.
Delivered clear, empathetic customer communication across high volumes of interactions, building rapport and trust. Recognized in the top 5% of representatives for performance and customer satisfaction. Explained products and concepts in simple terms and owned the full customer journey from first contact to follow-up.
Business Accounting coursework
A+ Certified
Certification completed.
Security+ In Progress
Certification in progress.
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