I am an organized and driven administrative professional with years of experience in the banking industry. I am seeking an opportunity with a reputable provider where I can apply my education and experience to help promote company success through strong problem-solving and positive communication.
I have developed practical knowledge in expense and invoice processing, fraud investigation, financial setup and terms, and customer support. I am also computer literate in MS Office and Google Suite, with basic keyboarding skills in a Windows environment.
My professional background includes fraud specialist roles at Capital One Philippines Support Services Corp. and JP Morgan Chase Bank, NA, where I handled fraud detection, dispute investigation, customer communication, and document review. These roles strengthened my analytical thinking, attention to detail, and decision-making skills.
I also worked as a Telesales Representative at Orthopaedic International, Inc., where I supported lead generation, patient coordination, sales communication, and coordination with accounting for collection purposes. This experience expanded my background in sales, marketing, and client service.
In my current role as Expense Processing Specialist II at JP Morgan Chase Bank, NA, I process expense claims, review non-purchase order invoice requests, validate supporting documents, and ensure compliance with travel and expense policies. I also handle inquiries, resolve discrepancies, and maintain strong relationships with internal clients and stakeholders.
I hold a Bachelor of Science in Business Administration major in Human Resource Development Management from the University of Perpetual Help System Dalta - Calamba, completed in 2016. I am motivated to continue growing in a role that values accuracy, service quality, and operational excellence.
