Senior Delivery, Program, and Business Operations Leader

Led cloud adoption and delivery execution for enterprise SaaS customers across South America, ensuring alignment between technical delivery teams, sales, engineering, and customer stakeholders.
Key Responsibilities
• Led end-to-end delivery of cloud adoption initiatives across multiple enterprise accounts, ensuring alignment with customer roadmaps and business objectives.
• Established Agile operating rhythms including sprint planning, delivery reviews, and executive reporting.
• Managed prioritization of initiatives using value-based decision frameworks and OKR alignment.
• Identified and removed delivery blockers across cross-functional teams including engineering, product, and customer success.
• Developed executive dashboards and WBR/QBR reporting to track adoption, risks, and performance metrics.
• Coordinated cross-functional execution across multiple countries and time zones.
• Supported resource planning and capacity alignment for concurrent initiatives.
Key Achievements
• Built and launched a regional Cloud Adoption Engineering team across 3 countries in under 6 months.
• Increased customer platform adoption by 100%+ for a strategic enterprise account.
• Expanded customer portfolio from 0 to 23 enterprise accounts within one year.
• Improved delivery efficiency by 35% through process standardization and Agile cadence implementation.
• Coordinated execution across 20+ stakeholders and 10+ cross-functional teams.

2021 – 2024
Led end-to-end service delivery for a global enterprise account, managing Agile execution, financial governance, KPIs, and cross-functional coordination across distributed teams.
Key Responsibilities
• Owned delivery governance across multiple concurrent workstreams ensuring on-time and high-quality execution.
• Led Agile ceremonies including sprint planning, retrospectives, backlog prioritization, and execution tracking.
• Managed KPIs, SLAs, and delivery metrics to ensure operational excellence and performance visibility.
• Identified risks, dependencies, and blockers across teams and implemented corrective actions.
• Delivered weekly, monthly, and quarterly business reviews (WBR/QBR) to executive stakeholders.
• Managed resource allocation, capacity planning, and prioritization across delivery teams.
• Acted as escalation point for delivery issues and client-facing operational risks.
• Coordinated cross-functional teams including engineering, finance, operations, and customer stakeholders.
Key Achievements
• Improved SLA performance from 85% to 98% through structured KPI dashboards and Agile governance.
• Reduced billing cycle time by 57% (70 → 30 days) through workflow optimization and automation.
• Secured 2-year contract renewal + 13% revenue growth by restoring client confidence and delivery stability.
• Reduced onboarding time by 40% through standardized training and Agile onboarding framework.
• Led a 30+ member cross-functional delivery team across Costa Rica and Mexico.

Managed global IT transformation and Agile-driven delivery programs, ensuring execution alignment across business and technical teams.
Key Responsibilities
• Led enterprise delivery programs using structured project governance and Agile methodologies.
• Managed delivery timelines, risks, dependencies, and stakeholder expectations.
• Coordinated cross-functional teams including architects, engineers, and business stakeholders.
• Ensured delivery readiness and alignment across multiple IT transformation initiatives.
Key Achievements
• Delivered 10+ global projects with 95% on-time completion rate.
• Improved delivery efficiency by 40% through process optimization and automation.
• Maintained 100% continuity during critical infrastructure rollouts.

HEWLETT PACKARD ENTERPRISE (HPE) |

• Delivered 4+ global transformation initiatives with a 95% success rate.
• Improved cross-regional collaboration efficiency by 30

• Managed software release delivery cycles across global engineering teams.
• Coordinated Agile-based release planning, QA, and deployment execution.
• Reduced release defects by 30% and improved deployment speed by 20%.