Customer Service Professional

I am a customer service professional with extensive experience supporting dental, and insurance-related operations. I have spent many years helping customers, providers, and internal teams resolve claims, eligibility, billing, and account questions through both verbal and written communication.

I am known for being patient, empathetic, organized, and tech-savvy. I enjoy working in fast-paced environments where I can multitask, handle sensitive information accurately, and contribute to smooth day-to-day operations.

My background includes processing dental claims, assisting dental offices with fee schedules, address changes, provider contracting, and online application support. I have also worked in contact center settings where I researched and resolved inquiries from enrollees, providers, brokers, human resources departments, benefit administrators, account management staff, and sales teams.

I have experience enrolling members, collecting premium payments, and maintaining performance goals and metrics to meet or exceed corporate standards. I am comfortable working with written correspondence and meeting mandated turnaround times for research and resolution.

I am proficient with a variety of office and billing systems, including Microsoft Office, Outlook, Excel, Citrix, SharePoint, and several administration, enrollment, and timekeeping platforms. I adapt quickly to new tools and processes and bring a strong attention to detail to every task.

My educational background includes dental assisting training and a high school diploma. I am seeking a full-time role where I can continue using my customer service, computer, data entry, and communication skills to support others and help achieve shared goals.