I am a results-driven People Operations leader with more than 10 years of experience delivering end-to-end HR operational services in large, complex, multicultural organisations. I have led high-performing teams, improved workforce planning, strengthened compliance, and designed HR processes that support both colleague experience and business performance.
I have built a strong track record in people leadership, change delivery, and operational excellence. In my current role, I lead a multicultural team, manage performance, coach colleagues, and ensure HR compliance across a busy retail operation. I also design onboarding frameworks, produce data-driven reports, and support senior decision-making through clear operational insight.
My background includes extensive experience in HR administration, payroll coordination, absence tracking, disciplinary processes, and employee relations. I have worked closely with HR, Finance, and Operations stakeholders to resolve issues, improve service delivery, and align people processes with organisational goals.
I am confident working in fast-paced environments where accuracy, structure, and collaboration are essential. I have consistently contributed to process improvement, audit readiness, and service continuity, while also helping teams adapt to change and maintain high standards.
I bring a strong analytical mindset, supported by advanced reporting and data analysis skills. I have produced KPI reports, operational summaries, and management insights that have helped identify gaps, reduce risk, and improve performance across teams and service lines.
I am also a multilingual communicator, fluent in English, French, Portuguese, and Spanish, which helps me build inclusive relationships across diverse teams and stakeholders. I combine strategic thinking with hands-on delivery, and I am ready to lead a People Operations function at scale.
I am particularly interested in organisational development, HR transformation, employee experience, and data-led people strategy. I am currently exploring formal CIPD qualification pathways to complement my practical HR and operations experience.
