I am a motivated cybersecurity and network professional with hands-on experience in network engineering, service desk support, and security analysis. I have worked in fast-paced operational environments where I monitored subsea cables, managed fiber optic circuits, and supported critical network services.
I have strong experience in incident response, vulnerability management, and security monitoring using tools such as SIEM platforms, Azure Sentinel, Microsoft Defender, and Splunk. I am comfortable handling security alerts, investigating suspicious activity, and supporting compliance with standards such as ISO 27001 and GDPR.
My background also includes service desk and infrastructure support at Newcastle University, where I delivered 1st and 2nd line support, managed user access, supported Microsoft 365, and resolved technical issues across Windows and Linux environments. I have worked extensively with Active Directory, PowerShell, vSphere, ServiceNow, and NU Service.
In network operations, I have monitored and managed circuits, escalated and resolved faults, supported engineers with site access, and maintained service continuity across 24/7 shift-based environments. I am used to prioritizing tickets, documenting changes, and communicating clearly with customers and internal teams.
I also bring technical knowledge in cybersecurity controls, firewall configuration, endpoint protection, encryption, MFA, and network monitoring. I have supported vulnerability scanning, patching, system hardening, and phishing awareness efforts to reduce risk and improve resilience.
I hold a BSc in Cybersecurity and Networks and an MSc in Data Science from Northumbria University, along with several certifications including ISO/IEC 27001:2022, Azure AI Fundamentals, CCNA, and Security+. I am eager to contribute my analytical skills, technical knowledge, and problem-solving ability to a team focused on security and operational excellence.
Worked in a 24/7/365 environment on rotating shifts. Monitored and managed subsea cables across the US, UK, and Denmark. Troubleshot circuits with partner providers, prioritized P1-P5 tickets, managed BMS and PFE systems, monitored fiber-optic circuit performance, and communicated service-affecting changes to customers.
Delivered 1st and 2nd line support, system administration, and cybersecurity monitoring. Managed virtual machines, Active Directory access, shared drives, DNS aliases, SSL certificates, Microsoft 365 support, remote access, and handled 100+ tickets weekly via NU Service.
Monitored and responded to cyber threats using Azure Sentinel and Microsoft Defender. Managed security alarms, escalated incidents, supported vulnerability assessments and patching, implemented cybersecurity controls, maintained incident response documentation, and collaborated with infrastructure and cybersecurity teams.
Used ServiceNow to monitor, manage, escalate, and communicate with customers across the UK, US, and Ireland. Supported the transition from INOC to NOC operations, facilitated site access for engineers, processed access requests, managed alarms and circuit faults, and produced RFO reports.
BSc (Hons) in Cybersecurity and Networks
Second Class Upper Division (2:1).
MSc in Data Science
Commendation.
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